Technical Support Engineer - China Enterprise Services
About the Department
The Special Projects team at Cloudflare works on a wide range of tactical and strategic projects that are critical to the operations and long term development of Cloudflare. From Cloudflare’s entry into China through a strategic partnership with one of China’s largest Internet companies; to conducting strategic acquisitions; managing our partnerships and relationships with the major cloud providers; and finding commercial opportunities for Cloudflare’s new products and technologies, we are involved at all levels of driving the company’s business strategy and development. The Special Projects team works with the executive level and across all teams in the company.
What You'll Do
Do you like solving complex problems? Are you an analytical thinker with a knack for non-linear logic? Do you enjoy interacting with people?
We are seeking a Technical Support Engineer to join our team. You will work with our high profile Chinese partners on complicated technical issues as well as the Technical Operations team that is responsible for running our global, distributed network.. This is a position where you will learn the inner workings of Cloudflare's technology, while also getting to work directly with our partners and customers, particularly in the Greater China Region.
Desirable skills, knowledge and experience
- English verbal & written communication skills
- 2+ years of customer-facing technical support experience
- Familiarity with Linux and web programming
- Familiar with Apache, Nginx, and/or IIS
- You have experience troubleshooting DNS, Network, SSL and HTTP layer
- You may come from a Web Development, Hosting and/or customer support background
- You understand fundamentally how the Internet works
- You have good communication/written skills that enable you to be a bridge between customers and other teams within Cloudflare
- Some scripting skills/development experiencet
- Fluent in Mandarin Chinese is a must
- B.S. in Computer Science or equivalent
- Experience with PostgreSQL, MySQL, MS SQL, and other database servers
- Experience with ClickHouse
- Experience with popular blogging platforms, forum software, and/or CRM software
- Interest in web security
- You have worked at a hosting company or a web development company
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something you’d like to be a part of? We’d love to hear from you!
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
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