Solutions Engineer (Cantonese Speaking)
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Department
Account Executives, Business Development Representatives, Solution Engineers, and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.
The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
We are looking for a Solutions Engineer to join our team. You will work closely with our Enterprise customers to ensure their success on the Cloudflare platform. Responsibilities will include: onboarding new customers, developing technical documentation on Cloudflare’s architecture/feature set, light programming work, and developing a deep expertise in Cloudflare’s technology, and being a subject matter expert on web/mobile security and performance: for example performing log analysis of HTTP/S traffic and developing web application firewall rules.
As a Solutions Engineer, you will utilize your technical expertise to ensure customer happiness. It's important to note this role is both pre and post sales. You must have the personal skills to effectively sell Cloudflare and the technical skills to do the implementation. The mix is roughly half pre-sales and half post-sales.
We need leaders who can both manage enterprise customers but who can also operate technically and make sure our largest customers are set up properly.
As a Solutions Engineer, you will have the opportunity to create and scale solutions that help our customers realize the full promise of Cloudflare.
- Experience navigating and working with large Enterprise IT organizations
- Significant experience developing internet application and/or hosting infrastructure architectures.
- Familiarity with Linux and web programming
- Understanding of DNS, IP, routing protocols, hosting infrastructure (load balancers, firewalls, IDS/P, etc)
- Experience with apache, nginx, and/or IIS
- Strong communication skills that allow you to be a bridge between customers and the engineering team
- Some scripting skills/development experience
- Mandarin language proficiency (verbal and written)
- Bachelor’s degree in Computer Science, Math or related field
- Understanding of application, server, and network security
- Experience meeting regulatory requirements such as HIPAA or PCI
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something you’d like to be a part of? We’d love to hear from you!
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at firstname.lastname@example.org or via mail at 101 Townsend St. San Francisco, CA 94107.
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