Senior IT Business Systems Analyst

    • Austin, TX

About the department

Cloudflare’s Enterprise Systems and Processes Team builds and runs Enterprise systems to enable Cloudflare internal teams operate efficiently and enable our customers and partners to do business with us. Enterprise Systems and Processes is part of the CIO organization.

About the role

As a Senior IT Business Systems Analyst, you are expected to be an advanced professional in the systems & process design and implementation space with strong Order to Cash, Procure to Pay, Record to Report business process knowledge. The Senior Business Systems Analyst will elicit, understand, and document the internal customer's business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. You will also work with developers to create the functional specifications that meet those requirements, serve as a subject matter expert to the developers building those functions, and test the developed functionality. This role works closely with other Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and also demonstrates both existing and new functionality to the customer stakeholders. 

This job requires an experienced analyst who can partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions.  You will also be responsible for recommending and instituting business analysis best practices, tools and methodology towards standardization of BA deliverables and procedures.

What you'll do

  • Develop and document understanding of business processes including Order to Cash, Procure to Pay, Record to Report
  • Deliver functional specifications that includes functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to business users and development staff
  • Research and analyze all aspects of existing business practices and procedures
  • Develop methodology documents based upon self-initiated interviews, diagrams, surveys and workflow analysis
  • Create detailed plans for execution and implementation of new processes
  • Be responsible for direct interaction with business users including, but not limited to, eliciting comprehensive business requirements, use cases and recommending appropriate solutions.
  • Work with technical teams to deliver high level estimates to develop and deploy functionality
  • Conduct gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact.
  • Facilitate and perform Build vs Buy analysis for new tools or new feature requests on existing applications
  • Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
  • Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.
  • Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management
  • Manage multiple competing priorities through effective organization and communication.

Examples of desired skills, knowledge and experience

  • 7+ years of experience in implementations and ongoing operations of enterprise systems in a Business systems analyst role
  • Strong Order to Cash, Procure to Pay and Record to Report process knowledge, among others 
  • Has expertise in developing and preparing use cases, functional specifications, and technical requirements
  • Ability to understand and represent the needs of the end user in a software development environment
  • Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
  • Strong consultative and advisory skills
  • Excellent written and verbal communications
  • Experienced in working with both internal and system integrator teams for development
  • Experience with NetSuite ERP
  • Experience with Coupa, Concur is a plus
  • Experience in supporting internal and external auditors with SOX ITGC, SOD
  • Demonstrated team leadership, management and project implementation
  • Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
  • Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems


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