About The Role
In this role, you will be focused on the build out and expansion of our global network. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, and with various vendors and partners (including hardware vendors, datacenter and network providers, and ISPs) to maintain and improve our global infrastructure, and to plan and aggressively execute on the expansion of our network. You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, networking (physical), and basic experience with data analysis and project management.
You will also be responsible for:
- Provision hardware, software, and network in new Cloudflare data centers
- Upgrade software in our current Cloudflare data centers
- Monitor network and hardware issues in our data centers
- Repair and maintains data center equipment
- Manage “remote hands” work within our data centers
To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.
Other Responsibilities May Include
- Collaborating with internal teams (infrastructure, network engineering and SRE). Create documentation and manage remote contractors to complete datacenter installations and upgrades, including hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 120 and growing datacenter locations
- Build rack elevations, and work with remote contractors to rack and cable infrastructure globally
- Coordinate installation of cross-connects globally in support of physical network expansion
- Assist with the definition, documentation and implementation of consistent processes across all regions
- Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure
- Limited travel
Examples Of Desirable Skills, Knowledge And Experience
- Bachelor’s degree; technical background in engineering, computer science, or MIS a plus.
- Direct experience executing on datacenter / infrastructure projects with many moving parts.
- Previous experience installing / maintaining datacenter (and other IT) infrastructure and DCIM tools.
- Experience running and improving operational processes in a rapidly changing environment.
- Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
- Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.
- Ability to manage MS excel and Google spreadsheets
- Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
- Experience managing remote contractors
- Must be a team player
- Multi-lingual; experience working with infrastructure in multiple countries
- Comfortable with remote “lights-out” and out-of-band access to data center resources
- Linux certifications
- Knowledge of the OSI-model and experience isolating network, hardware and software issues
- Configuration management systems such as Saltstack, Chef, Puppet or Ansible
- Scripting or software development experience in Bash, Python or Go-lang
- Familiarity with load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something you’d like to be a part of? We’d love to hear from you!
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at email@example.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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