Senior Desktop Engineer

Are you interested in joining a category-defining cloud software company and playing an integral role in helping scale it? Do you want to work with an amazing group of peers who’ll inspire and challenge you in new ways every day? Are you passionate about making a difference in the way people work, while having a great time doing it?
If so, ClearSlide could be for you. We are the leading system of engagement sales and marketing teams use to create amazing customer experiences.
The role is responsible for day-to-day end user support, with a strong background endpoints management.  We are looking for someone who has experience in managing cloud-based IT apps and Active Directory. You will also be responsible for end user support in a Mac/Windows mixed environment, account creations/removal, VOIP phone administration.

Responsibilities
-Help users with Mac/Windows OS and software applications
-Manage endpoint clients support using JAMF Pro (Casper)
-Maintain Desktop images
-Users training and orientation
-Mac and PC hardware maintenance and repair
-Setup and configure VOIP devices
-Assist with processes and procedures documentation
-Manage user/computer accounts in Active Directory
-Manage Asset inventory

Experience/ Skills Required
-4-5 years of Helpdesk/Desktop Administration in a corporate environment
-2 years of Active Directory administration
-Good understanding of TCP/IP and routing
-Understanding of cisco IOS multilayer switches
-JAMF Pro (Casper) and VOIP phone administration
-MacOS and Windows client OS
-Functional knowledge of Windows Servers
-Google Apps and Cloud SSO (OneLogin or Okta) administration
-Strong analytical, troubleshooting, and problem solving skills
-Highly developed verbal and written communications and ability to be organized, and provide good documentation
-High degree of honesty and integrity
-Team-player, positive attitude, and flexible
-Self-directed, able to work with minimal supervision
-Able to lift 50+ lbs

Nice to have
-Microsoft certifications
-JAMF Pro (Casper) certifications
If you have the characteristics outlined above and are interested in exploring opportunities at ClearSlide, we’d love to talk with you!
Founded in 2009 and headquartered in San Francisco, ClearSlide serves thousands of customers including Comcast, Expedia, Aflac, Bloomberg, Cigna, Autodesk, Medtronic, Xerox, and Verizon.
ClearSlide is funded by top Silicon Valley investors, including Greylock Partners, Bessemer Venture Partners, Social+Capital Partnership and Felicis Ventures.
ClearSlide is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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