Technical Project Manager

Job Posting Title:
Technical Project Manager
Job Description:

The Technical Project Manager is an individual contributor that reports to the Director of Project Management.
This individual works autonomously and is tasked with managing larger, more complex or cross-departmental technical projects. He/she may mentor/train new project managers or stakeholders and conduct project audits. They will be accountable for leading department-wide process implementation, change, and communication. They are the subject matter expert in their field and the go-to contact for Technical PM-related questions, issues, etc.

Responsibilities:

The Technical Project Manager is responsible for ensuring that brand and technical infrastructure projects are effectively and efficiently completed. Provide project estimation and planning, including being responsible for scheduling and resourcing requirements. Perform overall project risk and issue management, and handle detailed tracking and mitigation planning. Also responsible for contributing to process improvement through team learnings, etc. Measure project performance using appropriate systems and tools. Create and maintain comprehensive project documentation. Ensure projects are completed to specification, within an established timeline.

Qualifications:

  • 2+ years of technical project management experience
  • Experience with Jira
  • Experience with Confluence
  • Lucidchart or process flow experience
  • Understanding of software development lifecycle best practices

Requirements:
  • Ability to Confidently facilitate complex technical projects
  • Lead conversations and meetings with various departments
  • Verbal and written communications skills
  • Critical thinker, problem-solver
  • Organization & planning skills
  • Detail-oriented
  • Leadership skills
  • Patience
  • Proactive
  • Problem-solving skills
  • Awareness and advocate for company culture
  • Positive attitude
  • Innovative
  • Ability to deal with people at all levels in the organization
  • Ability to handle stress/emotional intelligence
  • Thrive under pressure
  • Ability to manage stakeholder needs
  • Possesses a clear vision
  • Empathetic
  • Good working memory
  • Follow-through
  • Ability to influence; persuasive
  • Good interpersonal skills
  • Knowledge of brand/infrastructure project flow
  • Understanding of design and development terminology
  • Presentation skills
  • Ability to train others
  • Thorough understanding of and experience utilizing various project management methodologies

What We Offer
  • Competitive pay
  • Award-winning healthcare coverage and wellness programming, including onsite massage therapists, yoga classes, and personalized nutrition and fitness coaching
  • 401(k) matching
  • Investment in your personal development: tuition reimbursement, leadership programming, opportunities for industry conferences and influence
  • Generous PTO and work / life integration


More About Clearlink
Clearlink, a SYKES company, is an award-winning digital marketing and sales company headquartered in Salt Lake City, Utah. Clearlink's leading-edge technology and 2,000 digital marketing, sales, and data science experts are the reason it’s been a trusted partner for Fortune 500 companies since 2003. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. As the global leader in Intelligent CX, Clearlink is committed to providing intuitive, connected, and engaging experiences throughout the customer journey.

And in the past year alone, Clearlink and our people have been honored with over a dozen awards, including:
  • Utah Business Magazine’s SAMY Awards
  • Utah Business Magazine’s 40 Under 40 Awards
  • Utah Business Magazine’s 30 Women to Watch Awards
  • Utah Business Magazine’s 20 in Their 20s Awards
  • Utah Business Magazine’s Fast 50 Awards
  • Search Engine Land Awards, Best In-house SEO Team Finalist
  • PR Daily Digital PR Awards, Viral Campaign Award
  • PR Daily Digital PR Awards, Media Relations Campaign Award
  • Utah Diversity Connection, Large Business Diversity Award
  • The Stevie Awards, Achievements in Health and Wellness
  • The Stevie Awards, Achievements in Developing and Promoting Women in Business
  • The Stevie Awards, People-focused CEO of the Year
  • Utah Business Magazine’s CEO of the Year
  • Achievers 50 Most Engaged Workplaces Award
  • Women Tech Council’s Shatter List
Location:

Salt Lake City


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