The Social Director is responsible for leading the social media team, and will report into the VP, Digital Media Services. Social directors have a thorough understanding of how to leverage social media as an innovative, performance oriented marketing solution to their clients. Their responsibilities include building and growing strong senior-level client relationships, providing strategic direction to the account team, maintain healthy performance of their accounts, scope projects and develop staff. (We are open to remote workers for this position).
Work closely with Marketing Directors and coordinate with other channels to ensure a strong multi-channel strategy for clients.
Demonstrate a passion for social media of all forms; facebook, pinterest, linkedin, etc
Create a variety of social media campaigns; small to large scale, from conception and strategy to ongoing execution and optimization.
Direct social marketing strategies and provide actionable channel insights toward agreed to KPIs
Achieve highest levels of client satisfaction and retention.
Manage the social account team to ensure all deliverables are met on time and on budget.
Find opportunities for growth, and have a strong point of view on how to measure ROI of the social media channel
Develop and maintain a good relationship with channel and technology partners.
Mentor and grow the team of social account managers; work with training to develop a scalable program for new hires.
Define and ensure achievement of goals related to successful campaigns; performance, on-time delivery, and client satisfaction.
Leads by example and acts as a mentor for the more junior team members.
Has a vision for a social media practice and collaborates with the management team to realize it.
Ability to think strategically and identify and resolve problems in a client-centric environment.
Strong managerial experience, including experience developing and mentoring a team of client service personnel.
Collaborative approach to servicing clients and working with other capabilities to deliver results.
Outstanding communication and interpersonal skills.
Able to manage large sized client accounts autonomously.
Ability to set goals for the channel and objectives for their teams and work cooperatively to accomplish them.
Ability to analyze complex issues and to develop relevant and realistic plans, programs and recommendations to solve client/account challenges.
High levels of integrity, autonomy, and self-motivation.
* Can clearly articulate the value of the social media channel; participates in new business opportunities to drive revenue.
5+ years of social media marketing experience, additional marketing experience is a plus.
Has led account team(s), and has successfully mentored and grown that team in time.
Adept at managing client expectations as they relate to performance and scope.
Ability to collaborate effectively with other channels to meet common goals.
* Brings innovative, inspiring and award-winning thinking to the team, clients and new business
Clearlink’s team of 1,300+ employees is headquartered in Salt Lake City and has been creating marketing content services for Fortune 500 companies for over 13 years. At Clearlink you will have opportunities to work with people who are as passionate as they are talented, develop yourself and your skills, and create valuable content and relationships every day. We also like to reward our employees:
- Up to 100% healthcare for your entire family
- over two weeks paid time off
- Paid ski days, wellness activities, and team outings
- Fully-stocked break room and gourmet coffee
- Award-winning wellness program with free health coaching
- All-expense paid vacations for top employees
Meet Some of Clearlink's Employees
What Clearlink does is helps some of the nation's largest brands manager the entire customer journey, starting in the social space, all the way through to service.
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