Medicare Fulfillment Specialist

3 weeks agoUnited States

Who We Are

At Clearlink we value a people-first mentality by providing our employees with resources and flexibility to live their best lives, strive to build brands that guide users to decisions, and excel in the ever-changing digital marketing and tech industry. We believe in opening doors for new opportunities and empowering our people.Our team of Clearlinkers are highly driven , inquisitive , diverse , empathetic , and exceptionally passionate individuals .

Since we opened our doors in 2003, Clearlink has been committed to growth and opportunity. We're not afraid to go against the grain and spark innovation in uncharted territory. Our passion for people is changing the way businesses are built and acquired to help grow digital brands and elevate user experiences. We do this by creating a culture of belonging and inclusion, inviting everyone to Be an Owner-to speak up, share ideas, and safely bring their whole selves to work-even if that's from the comfort of your own home!

Why Work For Us

We are a remote-first workforce. We care deeply about hiring the best talent and supporting the wellbeing of our people by working together in an environment where everyone can make an impact, no matter what your area of expertise is. As Clearlinkers we value the meaning of community and we celebrate our diversity through our Employee Resource Groups. Our ever-expanding reach means we're always finding more ways to help people make better decisions that improve their everyday lives, which is why we need you!


This role is open to candidates in the following states: AL, AZ, FL, TX, UT, VA, & WI
Who We're Looking For - Medicare Fulfillment Specialist
The Medicare Fulfillment Specialist role at Clearlink is an essential part of operations and sales, the role of the Fulfillment Specialist is to make sure that our applications become in-force policies. You will monitor the progress of applications after they have been reviewed by the Welcome Team until they have been approved on our reports. You will reach out to the beneficiary with anything needed to process the application. You will also submit corrections to the carrier and rewrite policies as needed.
The Impact You Will Make -

  • Take calls from beneficiaries with questions about their policies and benefits.
  • Rewrite Policies when necessary.
  • Make sure policies are being retained and fulfilled.
  • Update Back Office records for Medical Supplement and Ancillary Plans.
  • Follow up with Carrier for unprocessed applications after 7 days (MAPD/PDP/GAP).
  • Follow up with Carrier for applications not on our reports.
  • Send attestations to Carriers for corrections.
  • Notify Operations Management of any practices that are impacting application fulfillment.
  • Additional responsibilities, as neede
What You Need -
  • Life & Health License - Required!
  • Previous Backoffice Experience - Preferred
  • Attention to detail
  • Customer service experience
  • Tech savvy and critical thinking skills
  • Strong communication skills (verbal and written)
  • Sales Comprehension - Understanding of the sales process
  • Listening skills as it pertains to sales comprehension
  • Demonstrate ability to actively listen, type, and talk simultaneously
  • Persuasive communicator
  • Adaptable to an ever changing environment
  • Questioning and fact finding skills
  • Professionalism and above average client relationships skills
  • Ability to self-manage
  • Understanding the ability of being coachable
  • Problem Solving Skills
  • Self-responsible and self-aware
M-F position- Hours would be as staffing needs, open 8:30-5:00
Perks Just For You!
  • Medical/Vision/Dental - With increased tenure, employees are eligible for levels of discounted healthcare premiums for themselves and anyone on their plan. (Yes, this includes domestic partners too!)
  • 401k Matching - After one year of employment, employees are eligible for a 401k company match.
  • Flexible time off - Time off starts at 20 days annually accrued on a weekly basis, and increases with tenure.
  • Paid Parental Leave - Employees can benefit from 2 weeks paid parental leave during their first year, and up to 6 weeks following one year of employment.
  • Tuition & Conference Funding- We have a dedicated budget for tuition reimbursement and work-related conferences.
  • Learning and Development - Clearlink offers a choice-based learning program focused on development (skills, career path, leadership), our business, and your well-being (boundaries, communication, work-life balance).
  • Home office assistance - Corporate new hires get up to a $200 desk reimbursement.
  • Pick your perks allowance - Clearlink partners with Fringe to offer employees the greater benefit of exploring their hobbies and interests with a monthly accrual of points to spend on things they love! (AirBnB, InstaCart, Cruises, etc.)
More About Us

As an equal opportunity employer, we believe everyone is a part; no one is apart.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Client-provided location(s): United States
Job ID: clearlink-ANBZARqbm1pd

Perks and Benefits

  • Health and Wellness
    • HSA With Employer Contribution
    • Vision Insurance
    • Dental Insurance
    • Health Insurance
    • HSA
    • FSA
  • Parental Benefits and Childcare
    • Paid Family Leave
  • Work Flexibility
    • Remote Work Opportunities
  • Office Life and Perks
    • Casual Dress
  • Vacation and Time Off
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • 401(K) With Company Matching
  • Professional Development
    • Access to Online Courses
    • Learning and Development Stipend
    • Tuition Reimbursement
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it's like to work at Clearlink.