IT Support Engineer

Job Posting Title:
IT Support Engineer
Job Description:

Who We’re Looking For
IT Support Engineer - Salt Lake City

Are you a savvy problem solver who loves to use your knowledge to move things forward? Always the go-to resource when technology goes off track? Ready to join a company where you’ll be trusted to come up with your own solutions, and always encouraged to keep learning? It’s time to take the leap and join Clearlink’s IT team!

As an IT Support Engineer at Clearlink, you’ll support agents in our sales and corporate roles, resolve issues and answer questions that range from simple to complex. You’ll be empowered to analyze systems and suggest improvements, and you’ll be part of an innovative, technology-driven team.

Breaking Down Your Day-to-Day

  • Support employees with technical challenges, responding to and resolving tickets with a solutions-driven approach
  • Monitoring and maintaining network environments; diagnosing connectivity issues ranging from local to organizational outages
  • Manage programs and systems across a range of hardware, including PC’s, Mac’s, peripherals, and mobile devices
  • Testing and imaging desktops and laptops
  • Ensuring PCI and SOX compliance
  • Utilizing your attention to detail to ensure accuracy
  • Support work from home employees with remote desktop applications (VPN & AWS experience)
  • Create and manage accounts in a wide variety of systems (InContact, Google Apps, Office 365)
  • Daily face-to-face interdepartmental troubleshooting and communication

What You Need
  • 3-4+ years of professional IT experience, ideally in a call center environment
  • Thorough understanding of desktop hardware with the ability to troubleshoot and solve problems independently
  • Fluency in Windows 7, Windows 8, and Windows 10 (Certifications Preferred)
  • Command of basic network concepts with the ability to troubleshoot (Cisco…)
  • Basic understanding of VOIP System and ability to troubleshoot (InContact, XO Hosted PBX)
  • Familiarity with Windows servers (DNS, DHCP)
  • Ability to resolve all desktop or laptop issues that affect user productivity and provide training to support the employee experience
  • Great judgment and initiative; you’ll be relied upon to solve problems and undertake projects with little supervision
  • Team-oriented environment support

What We Offer
  • Competitive pay
  • Award-winning healthcare coverage and wellness programming, including onsite massage therapists, yoga classes, and personalized nutrition and fitness coaching
  • 401(k) matching
  • Investment in your personal development: tuition reimbursement, leadership programming, opportunities for industry conferences and influence
  • Generous PTO and work / life integration

Clearlink, a SYKES company, is an award-winning digital marketing and sales company headquartered in Salt Lake City, Utah. Clearlink's leading-edge technology and 2,000 digital marketing, sales, and data science experts are the reason it’s been a trusted partner for Fortune 500 companies since 2003. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. As the global leader in Intelligent CX, Clearlink is committed to providing intuitive, connected, and engaging experiences throughout the customer journey.
And in the past year alone, Clearlink and our people have been honored with over a dozen awards, including:
  • Utah Business Magazine’s SAMY Awards
  • Utah Business Magazine’s 40 Under 40 Awards
  • Utah Business Magazine’s 30 Women to Watch Awards
  • Utah Business Magazine’s 20 in Their 20s Awards
  • Utah Business Magazine’s Fast 50 Awards
  • Search Engine Land Awards, Best In-house SEO Team Finalist
  • PR Daily Digital PR Awards, Viral Campaign Award
  • PR Daily Digital PR Awards, Media Relations Campaign Award
  • Utah Diversity Connection, Large Business Diversity Award
  • The Stevie Awards, Achievements in Health and Wellness
  • The Stevie Awards, Achievements in Developing and Promoting Women in Business
  • The Stevie Awards, People-focused CEO of the Year
  • Utah Business Magazine’s CEO of the Year
  • Achievers 50 Most Engaged Workplaces Award
  • Women Tech Council’s Shatter List

Salt Lake City

Meet Some of Clearlink's Employees

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Director Of Strategic Accounts

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Ashley W.

Content Director

Ashley oversees Clearlink’s Copy Team to steer the direction for content across website, print ads, and PPC advertising. She also helps develop the entire department’s content strategy.

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