Senior Manager, Field HR

CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in 30 U.S. airports and venues. With over 1 million members so far, CLEAR is the identity platform of the future, today.

The Senior Manager, Field HR will report into CLEAR’s Senior Director, Field HR and will help support CLEAR’s field operations within an assigned region. This includes assisting in staffing and recruitment efforts, coordinating policy and benefits training, onboarding/offboarding, and development initiatives. You will be responsible for overseeing the HR function at multiple locations across various states, so previous experience with multi-jurisdiction operations is a huge plus.

Who You Are:

You have a Bachelor degree in Human Resources or related field or equivalent training and experience

Minimum 3-5 years of experience in generalist Human Resources management preferably within the hospitality or retail industry.

Required proficiency, knowledge, and experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, and talent management

Working knowledge of federal and state laws and regulations.

Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines

Experience in coaching and providing training for business partners and managers

Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions

Strong working knowledge of MS Office (Outlook, Word, Excel, Power Point)

Knowledge of and experience with HR systems (ATS, HRIS, Performance Management)

Experience in coaching and providing training for business partners, managers, and hourly team members

Excellent oral/written communication skills, including group facilitation and presentation skills

Experience in coaching and providing training for business partners and managers

Ability to travel 25% - 50%, depending on company needs


What You Will Do:

Help execute the operations and administration of the Human Resources function within the assigned locations

Support, coach, and develop your assigned locations.  Work closely with both Regional and General Managers to indirectly manage and develop all levels of CLEAR airport teams to achieve location- based human resource initiatives.

Help develop and administer policies and programs which allow team members to maximize their contribution to the airport results.

Help manage the resolution of employee relations issues; this includes appropriately escalating matters to HR leadership as needed, facilitating coaching or mediation sessions, assisting in the creation of performance improvement plans

Help develop field level management skills in recruiting, hiring, and performance management

Ensure compliance regarding all employment practices: selection processes, I-9 reporting, e-verify, record keeping, EEOC compliance & reporting, and file management

Support benefits administration, open enrollment, monthly reconciliation and maintenance initiatives for all associates at assigned locations

Lead recruiting and KPI programs for hourly employees

Establish analytic programs for turnover metrics and reductions

Lead onboarding/offboarding processes


Meet Some of CLEAR's Employees

Victor C.

Director of IT

Victor is responsible for the scalability and resiliency of CLEAR's IT infrastructure, leveraging the latest techniques in cloud automation to power the customer experience at every touch point.

Caryn S.

Founder & CEO

Caryn is responsible for leading the CLEAR team to success and is driven by an obsession with the customer and employee experience.

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