Senior Director, Field HR

CLEAR transforms what is uniquely you – your fingerprints, your face, your eyes – into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, and where shopping is as easy as walking in and out of a store—without ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in 30 U.S. airports and venues. With over 1 million members so far, CLEAR is the identity platform of the future, today.

The Senior Director, Field HR enables CLEAR’s field operations team to achieve best in class results through the development and effective implementation of a broad range of Human Resource programs and processes. This includes recruiting and hiring, developing high performing team members, mitigating employee relations matters, driving employee engagement, and collaborating with our Training team to ensure executional excellence. We are looking for an experienced multi-jurisdiction HR professional that will be responsible for overseeing the HR function at our 30 airport and sports locations across the U.S. You will be supported by several Field HR Generalists.  The position is based in our New York City headquarters location.

Who You Are:

You have a Bachelor degree in Human Resources or related field or equivalent training and experience

Minimum 6-9 years of experience in generalist Human Resources management preferably within the hospitality or retail industry

Required proficiency, knowledge, and experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, and talent management

Working knowledge of federal and state laws and regulations

Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines

Experience in coaching and providing training for business partners and managers

Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions

Strong working knowledge of MS Office (Outlook, Word, Excel, Power Point)

Knowledge of and experience with HR systems (ATS, HRIS, Performance Management)

Experience in coaching and providing training for business partners, managers, and hourly team members

Excellent oral/written communication skills, including group facilitation and presentation skills

Experience in coaching and providing training for business partners and managers

Ability to travel 25% - 50%, depending on company needs


What You Will Do:

Execute the operations and administration of the Human Resources function across CLEAR’s field stations, liaising frequently with all level of Operations.

Support, coach, and develop airport teams.  Work closely with both HR Field Generalists and Regional Directors of Operations to indirectly manage and develop all levels of CLEAR airport teams to achieve location- based human resource initiatives.

Develop and administer policies and programs which allow team members to maximize their contribution to the airport results

Coordinate/implement training initiatives in partnership with the Training department and regional Field HR Directors

Establish and drive analytics and HR based metrics (eg retention rates) to gauge and analyze regional performance

Drive standards of excellence in coaching, leadership and development, and progressive discipline

Help develop field level management skills in recruiting, hiring, and performance management

Ensure compliance regarding all employment practices: selection processes, I-9 reporting, e-verify, record keeping, EEOC compliance & reporting, and file management

Support benefits administration, open enrollment, monthly reconciliation and maintenance initiatives for all associates at assigned locations

Help introduce or explain new or revised HR policies and/or systems; new State or Federal laws and new or revised procedures.


Meet Some of CLEAR's Employees

Victor C.

Director of IT

Victor is responsible for the scalability and resiliency of CLEAR's IT infrastructure, leveraging the latest techniques in cloud automation to power the customer experience at every touch point.

Caryn S.

Founder & CEO

Caryn is responsible for leading the CLEAR team to success and is driven by an obsession with the customer and employee experience.

Back to top