People Operations Lead

We’re tackling a big problem and need your help. In an effort to modernize the outdated and inefficient mortgage process, we’re re-imagining a $10 trillion industry from the ground-up and through a lens that’s empathetic to the customer. To do that, we need to build a business that’s empathetic to our employees.

In this role, your primary responsibilities will be creating an amazing place to work for everyone at Clara. You’ll be a liaison to, and advocate for the people; you’ll partner with the management team to implement programs for performance management and compensation review; you’ll oversee and directly impact our benefits offering and administration; and, you’ll be at the helm of building and implementing people programs that foster engagement, productivity and retention at Clara. If you pride yourself on being a people person, if your calm helps keep others calm under pressure, and you thrive when wearing multiple hats in a fast-paced environment, then we want to meet you!

Clara is a modern, proven, technology-enabled lender backed by top venture capital firms. Based in Downtown San Francisco, we’re a diverse team of professionals with backgrounds that bring together the best of Silicon Valley tech, financial services, the mortgage industry and the federal government - a rare combination that uniquely positions us to solve the biggest problem in consumer finance. Come join us!

WHAT YOU'LL DO

  • Engage and influence leaders to drive innovative People initiatives across multiple teams
  • Manage and build out the People Operations team, including HR, recruiting, office management,  and administration, to meet Clara’s needs
  • Manage a metrics driven recruiting strategy and team finding top talent to add to Clara’s team
  • Work cross-functionally to implement People programs at Clara that foster employee engagement, happiness, productivity and retention
  • Implement programs for performance management, compensation review and processes for promotion that scale as we grow
  • Educate, coach and partner with managers on performance management and employee development goals
  • Ensure enrollment and compliance with federal and state programs
  • Maintain the accuracy and completeness of employees files and records
  • Analyze and interpret employee data (compensation, job levels, and attrition) to guide decision-making and prompt proactivity
  • Oversee the administration of employee benefits, and recommend the appropriate implementation of additional benefits as we scale
  • Partner with the legal and compliance team, finance and accounting, and IT on employee experience projects, process, and policies

ABOUT YOU

  • You have 5+ years of experience as an HR Generalist or HR Business Partner, ideally with experience at a rapidly-growing tech startup and support managing recruiting or hiring strategies
  • You have 3+ years of experience managing people
  • You are super organized and detail-oriented and have a high level of discretion around sensitive matters
  • You prefer working in a fast-paced environment and can easily adapt to changing priorities
  • You are a people person through and through: you’re comfortable talking to all kinds of people at all different levels about anything under the sun
  • You possess a deep working knowledge of core HR disciplines, systems and processes, including: compensation, organizational development, performance management, and employee engagement programs
  • You have proven experience designing and implementing people programs for growing, high-performing organizations
  • You are able to make complex concepts simple and understandable at different levels
  • You’re deeply analytical: excellent critical thinking, problem solving and decision-making skills - always with the employee in mind
  • You have a sincere passion for people, and business and bringing ideas into realities 


Meet Some of Clara's Employees

Bryan D.

Head of Compliance & Risk Management

Bryan is responsible for ensuring that Clara adheres to regulatory compliance requirements in order to protect the organization, its borrowers, and its employees.

Alyssa K.

Analytics Engineering Lead

Alyssa leads the engineering end of all of Clara's data-driven and data science initiatives—in addition to building out and scaling the company's Analytics Team.


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