Senior EAP Counselor

    • Houston, TX


Applications accepted from: ALL PERSONS
Job Classification: Senior Counselor
Department: Human Resources
Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM Subject to Change

•Delivers counseling services to qualified clients who are experiencing problems such as substance abuse, emotional distress and/or marital, family, legal and other problems affecting their mental and physical well-being. Under the supervision of the Administration Manager, assesses, refers, and provides individual marital and family counseling to City of Houston employees and their family members.
•Consults with supervisors, managers, human resource professionals, clinical specialists, and union representatives regarding employee issues in conformance with program and confidentiality policies; recommends specific methods or techniques to resolve performance problems including appropriate supervisory interventions.
•Assess for substance abuse, make appropriate referrals and case management within EAP scope of practice.
•Trains, build and sustain employees, supervisors and managers' awareness and functionality of EAP service offerings, how to access services, early identification of personal and workplace problems, and referrals to the program.
•Document services and plans in accordance with standard professional documentation guidelines within the care management database.
•Provides Critical Incident Management counseling and facilitation of services.
•On call and extended duties in the case of City emergencies. This can extend throughout a 24-hour period.
•Counsels and assists employees with issues affecting job-related performance and personal well-being.
•Evaluates and recommends outside treatment and counseling if necessary.
•Provide telephone assistance to employees who are dealing with a myriad of work-life situations.
•Coordinate referrals for outpatient care, and update clinical notes in the care management database.
•Respond to crisis telephone calls.
•Requires driving a personal vehicle to a variety of city worksites and other locations, when indicated.
•Coordination of care and treatment plans with external clinicians and
•Requires good interpersonal skills, flexibility and the ability to work collaboratively in a stressful environment.
•Can relate and render service to a diverse workforce that is inclusive of first responders, administrative services, and frontline employees.

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.


Requires a Bachelor's degree in a social or behavioral science, such as Sociology, Psychology, Social Work or Counseling.

Three years of professional experience in counseling or related social services work are required.
A Master's degree in a social or behavioral science may substitute for two years of the experience requirement.



Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.


Department may administer skills assessment test

If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range is pay grade:22

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: . To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-0465.

As part of the selection process, the City of Houston will conduct a criminal background check. The resulting report of a conviction (if any) will be used to determine whether the nature of the information obtained will disqualify you as a candidate based on the specific requirements of the position to which you are applying. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodations, please call TTY 7-1-1.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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