SENIOR COMMUNITY LIAISON
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The HPL Community Engagement Team provides library services, technology access, and outreach services to underserved communities throughout the city of Houston. This team facilitates technology training, outreach efforts, and increases the library presence to areas that may not have access to a library location. Service may be provided in the library's mobile technology labs or in host organization spaces. The candidate selected for this position will be responsible for strategic partnerships, statistical reporting, logistics and support of the division's daily activities. This includes but is not limited to obtaining and scheduling events for the Community Engagement Team, grant compliance and will also involve facilitation of trainings and outreaches. The ideal candidate has strong networking, communication, team building, customer service, and organization skills. Prior training and community experience preferred but not required. Responds to written and telephone inquiries, requests and complaints from the general public. Maintains the Community Engagement Team's calendar and other documents essential to its function. Creates and maintains community partnerships.
Responsibilities shall include but are not limited to:
Establishes and maintains open lines of communication by personal contact with neighborhood groups, voluntary organizations and the general public
Cultivates and maintains strong community partnerships between the library and community stakeholders
Serves as a resource to the general public, responding to inquiries and providing information on the various types of library services, programs, and projects
Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer and/or tracking system in accordance with department standards
Respond to customer inquiries and maintains an event calendar for internal and external use
Maintain accurate records and provide timely statistical and activity reports for internal and external use, including grant compliance
Resolves moderately complex problems, complaints and/or requests
Performs research and gathers necessary information to resolve routine customer request and respond to inquiries via mail, telephone, e-mail and personal contact and communicates findings to customers.
Participates in special projects as assigned, including organization and leadership duties.
Perform other duties essential to efficient operation of the Houston Public Library.
Gather or collect information to create and develop reports, activity logs, training materials, programs
Performs outreaches promoting library services in a variety of venues for varied audiences.
Assists in developing training programs to improve interactions between the library and communities.
Conducts general or specialized trainings as assigned for a variety of external and internal audiences.
Position require stooping and bending; lifting of library materials up to 20 pounds. Must be able to effectively communicate orally and in writing. Requires evening, weekend (Saturday and Sunday), and holiday shift work.
Requires a Bachelor's degree in Liberal Arts, Business Administration or a related field.
Four (4) years of professional experience in community organizational work, resource and referral services, or a closely related field are required.
Valid Driver's License and compliance with the City of Houston policy on driving (AP 2-2).
Experience working with diverse populations and bilingual skills are highly preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
SALARY INFORMATION: $48,568.00 - $52,270.00 Annually
GENERAL FUND POSITION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
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