• Houston, TX


Applications accepted from:All Persons Interested

Posting Number: #19507

Enterprise Infrastructure Services (EIS)
Workdays & Hours:Monday - Friday, 8 am - 5 pm
Subject to change

The City of Houston is the nation's 4th largest city, and provides a wide range of public services in the broad categories of public safety, utilities, transportation, community services, and central service operations. The Houston IT Services Department provides 24/7/365 services to more than 20 departments, and our mission is to enhance the lives of Houstonians -- and the 6.5 million who reside in our metro region -- with solutions that serve, protect, and enlighten our citizens.
This position is accountable for the leading the Enterprise Infrastructure Services (EIS) Division, which is transitioning to a cloud-first strategy to strengthen operational resiliency and agility, as well as building the foundation capacity for growth in IoT, data, AI and smart city initiatives. The team is comprised of 65 personnel supporting the following technical functional areas:

  • Enterprise data network - 1,500 nodes; 60,000+ network drops
  • 3 data centers and multiple cloud IaaS & PaaS platforms
  • Server/storage - 907 servers (65% virtual) and 1.2PB storage capacity
  • Telephony - 16,000+ VoIP telephones; 4 major call centers and 33 total call centers
  • End user computing - approximately 5,000 end user devices
  • Office 365 enterprise messaging, active directory and applications for 17,000+ users
    Candidates must have a diversified background of technical infrastructure experience, demonstrated project management acumen, excellent vendor management skills, and a business/service-focused approach. The role is responsible for leading the development of the I&O design strategy, roadmap, and operating plan. As a member of the IT leadership team, this position contributes to the development and execution of the overall citywide technology strategy, and ensures I&O's alignment with the enterprise's IT and business strategy to achieve the City's goals.
    Develops plans for platform evolution, including IaaS & PaaS options, system expansion, upgrade, operational performance and maintenance. Identifies changes and trends in infrastructure technologies and service delivery strategies, and interprets their meaning and business value to stakeholders. Drives innovation and strategic solutions.
    Provides clear organizational design strategy to best align team skillsets / capabilities with business needs. Identifies appropriate balance between insourced and outsourced services. Manages multiple enterprise contracts for both services and consulting.
May function as IT Advocate for assigned business departments to align enterprise technology strategy to support business objectives.

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. Operates a motor vehicle. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Ability to pass and maintain federal security clearances.


Requires a Bachelor's or Master's degree in Computer Science, Management / Computer Information Systems or a closely related field. A Master's degree in Computer Science, Computer or Management Information Systems (MIS), Engineering, or a closely related field may be substituted for up two (2) years of the experience requirement.

At least twelve (12) years of experience of progressively responsible management roles for a department or enterprise IT environment that includes five (5) years managing a technology team.

A valid Texas Driver's License and compliance with the City of Houston's policy on driving (AP 2-2).

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.


Preference will be given to applicants witha strong background in network, telephony and server infrastructure technologies and/orstrong experience with managing diverse technical teams in an enterprise environment.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.


Department may administer skills assessment test

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.


Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: .

To view your detailed application status, please log-in to your online profile by visiting: . For application status inquiries please contact(832) 393-6069.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations call TTY 7-1-1.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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