Customer Service Representative II

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Department of Neighborhoods is looking for a person with excellent communication and effective problem solving skills to provide general information and customer assistance related to the Inspections and Public Service Division. Must be friendly, professional and attentive to the needs of both external and internal customers and provide resolution to customer concerns and/or questions. Maintain a positive and proactive approach to the guidelines and Division goals. Will collect data and request from field investigations to process. Prepares written records of proceedings and well as original correspondence to customers. Maintains and monitors various records and reports. Enters information in SAP and InFor. May perform other duties as assigned.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience required. Associate's degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS
None

PREFERENCES
Preference may be given to applicants with experience using Lagan, and SAP.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SALARY INFORMATION
$15.60 - $16.83 Hourly

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.


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