Unit Ambassador

Requisition ID: 10293

Job Title: Unit Ambassador

Shift:PartTime | Days

Union: SEIU UHW-W

Pay Range: $17.280 - $25.920per hour

Department: BMT 6th Floor East

Location: Duarte, CA

Position Summary and Key Responsibilities:

Performs a variety of clerical duties to support proper functioning of the nursing unit. Works with unit personnel as a team to meet unit objectives.

Essential Functions:

  • Strong focus on customer service, providing accurate, reliable, courteous and timely assistance.
  • Supports the efforts of all care providers to deliver quality care.
  • Demonstrates competence appropriate to their role and function in the delivery of age specific care.
  • Ensures self-competence and promotes adherence to standards through education, training, coaching and monitoring.
  • Demonstrates understanding of all regulatory standards.
  • Collaborates with colleagues to provide sound decision-making.
  • Communicates effectively with all customers and colleagues to meet organizational goals.
  • Maintains current knowledge, skills and competencies through involvement in professional continuing education activities.
  • Uses resources efficiently.
  • Fosters involvement in performance improvement activities to promote continuous improvement in care delivery.
  • Stay current on all orders in the Electronic Medical Record (EMR) and call STATS immediately to the RN.
  • Demonstrates ability to gather data required and record or graph as assigned.
  • Ability to assign, document and maintain logs for communication devices on unit.
  • Maintain equipment logs, such as loaned items from unit and items that have been sent for repair.
  • Place work orders for nonfunctional communication equipment ie. Vocera, pager, locators computers at stations, WOWs and nurse call system.
  • Keep nursing station and public areas clean and tidy.
  • Ensue phones, computer equipment, counters and work stations are cleared of debris and wiped down with approved solution and trash cans are all emptied.
  • Sort all lab labels when they are printed out and flips them upside down so name is not showing to prevent HIPPA violations.
  • Ability to keep tele tracking information updated and current to facilitate transfers and discharges.
  • Schedules follow up appointment for patient's being discharged.
  • Demonstrates assimilation of core organizational values within own performance.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. Adhere to the City of Hope values and be engaged in enhancing the patient experience to be the very best providing extraordinary care at all times.

Performs other related duties as assigned or requested.

Minimum Education and Skills Required for Consideration:

  • High School or equivalent
  • 0-2 years related experience
  • Medical Terminology Course
  • Current BCLS

Skills/Abilities: Foster/promote a positive image and professional appearance. Sensitivity to intercultural relations. Excellent oral/written communications and organizational skills. Excellent customer service and interpersonal skills. Exceptional phone skills. Alpha-Numeric filing. Answer telephones and direct call appropriately. Edit data in computer programs. Maintain logs

Software: Word. Excel preferred. Alscripts. Tele tracker

Machines/Equipment: Personal computer. Fax. Medical equipment and devices. Patient call system.. Photocopier. Able to navigate the EMR. Pysix

Working / Environmental Conditions: Atmosphere and environment associated with an office setting. Atmosphere and environment associated with patient areas. Contact with patients under wide variety of circumstances. Likely exposure to infection from disease-bearing specimens. May be exposed to infections and contagious diseases. Occasional exposure to unpleasant patient or unit elements. Occasional pressure due to multiple calls and inquiries. Occasionally covers varied shifts. Subject to many interruptions

Physical Demands: Extensive telephone activity. Near Acuity: ability to see clearly at 20 inches or less. Far Acuity: ability to see clearly at 20 feet or more. Heavy physical effort (lift/carry up to 20lbs). Lifts supplies/equipment. Manual dexterity and mobility. Occasional reaching, stooping, bending, kneeling, crouching. Occasional standing/walking. Occasionally works at PC involving focused concentration

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


Meet Some of City of Hope's Employees

Libby F.

Sr Prospect Research Analyst

Working within the Foundation and Relations Department, Libby prepares and provides frontline fundraisers with prospective donor profiles—financing City of Hope’s outstanding patient care and clinical research.

Sharee D.

Organization Development Training & Data Analyst

Sharee assesses data and devises the most effective means of achieving City of Hope’s virtuous health care goals. She explores all options available to assure the very best possible outcomes for patients in need.


Back to top