Unit Ambassador

Performs a variety of clerical duties to support proper functioning of the nursing unit. Works with unit personnel as a team to meet unit objectives.

Position Qualifications

Minimum Education: High School or equivalent. Experience may substitute for minimum education requirements

Minimum Experience: 2 years related experience

Req. Certification/Licensure: Current BCLS

Skills/Abilities: Foster/promote a positive image and professional appearance. Sensitivity to intercultural relations

Excellent oral/written communications and organizational skills

Aptitude (Req./Perf.): Alpha-Numeric filing. Answer telephones. Edit data in computer programs. Maintain logs. Maintain patient charts

Software: CareNet. Epic, Oacis. Word

Machines/Equipment: Personal computer, Fax, Medical equipment and devices, Patient call system, Photocopier and Typewriter

Working / Environmental Conditions: Atmosphere and environment associated with an office setting. Atmosphere and environment associated with patient areas. Contact with patients under wide variety of circumstances. Likely exposure to infection from disease-bearing specimens. May be exposed to infections and contagious diseases. Occasional exposure to unpleasant patient or unit elements. Occasional pressure due to multiple calls and inquiries. Occasionally covers varied shifts. Subject to many interruptions

Physical Demands: Extensive telephone activity. Nar Acuity: ability to see clearly at 20 inches or less. Far Acuity: ability to see clearly at 20 feet or more. Heavy physical effort (lift/carry up to 50 lbs.). Lifts supplies/equipment. Manual dexterity and mobility. Occasional reaching, stooping, bending, kneeling, crouching. Occasional standing/walking. Occasionally works at PC involving focused concentration

Essential Functions:

  • Provides services that are accurate, reliable, courteous and timely.
  • Supports the efforts of all care providers to deliver quality care.
  • Demonstrates competence appropriate to their role and function in the delivery of age specific care
  • Ensures self-competence and promotes adherence to professional practice standards through education, training, coaching and monitoring.
  • Oversees care for a defined group of patients using effective delegation, supervision and decision-making skills.
  • Demonstrates understanding of all professional and regulatory standards.
  • Collaborates with colleagues to provide sound decision-making.
  • Communicates effectively with all customers and colleagues to meet organizational goals.
  • Maintains current knowledge, skills and competencies through involvement in professional continuing education activities.
  • Uses resources efficiently.
  • Fosters involvement in performance improvement activities to promote continuous improvement in care delivery.
  • Demonstrates assimilation of core organizational values within own performance.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:

1. Communication – Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).

2. Customer Service – Seeks to understand customer needs and works to exceed customer expectations (internal and external).

3. Initiative – Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.

4. Professionalism – Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.

5. Stewardship – Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.

6. Teamwork – Works proactively and collaboratively with others to streamline work and achieve mutual goals.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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