Systems Analyst - Identity and Access Management (IAM)

Job Title: Systems Analyst Identity and Access Management (IAM)

Requisition #: 10323


TheSystems Analystfor theIdentity and Access Management (IAM)program will serves as a functional subject matter expert and customer liaison for the assigned applications modules. The role is responsible to provide overall customer guidance in functional capabilities and best practices usage of the application

Main Responsibilities Includes:

  • Provide overall direction and oversight into the IAM functions across the organization, including areas such asFederation, Privileged Access Management, Authentication & Authorization, Security and Provisioning Identity Data
  • Works closely with the project managers, Security and Compliance personnel, application developers and other administrators in creating functional, scalable and secure applications from design and development through implementation for business clients
  • Knowledge inFederation, SAML, OpenID, OAuthand other industry standard authentication/authorization solutions.
  • Administer IAM solution chosen for City of Hope

Minimum Education and Experience:

  • Bachelor's degree in Computer Science or related field
  • Experience may substitute for minimum education requirements
  • 3 years or more years of progressive experience with IAM

Preferred Experience:

  • Experience in design, implementation, configuration, troubleshooting and tuning Identity Access Management (IAM) products likeCA Single Sign-On (Siteminder), Microsoft Identity Manager, Okta,etc.
  • Experience in one or more of the following areas:Single Sign On, Identity Federation, Resource Provisioning, Physical Access Control Systems (PACS), Logical Access Control systems and Enterprise Directory Architecture and Designincluding directory schema, namespace and replication topology experience.
  • Experience with SAML V2, reverse proxies, directory synchronization, role based authentication, identity reconciliation, levels of assurance, LDAP and Identity and Access Governance concepts.
  • Ability to capture business requirements and define functional specifications
  • Ability to perform requirements fit/gap analysis
  • Knowledge and proficiency in business process optimization
  • Demonstrated knowledge and understanding of relational database architecture
  • Demonstrated proficiency in application life cycle (analysis to implementation to support)
  • Demonstrated proficiency in software test planning and execution
  • Knowledge and proficiency in troubleshooting application problems/issues (from a functional perspective)
  • Ability to guide/train application users in the use of application features, functions and best practices

Technical Skills:

  • Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adapt new ideas and concepts, and to work independently or as part of the team to work on multiple tasks.
  • Ability to multi-task and provide deliverables within fixed timelines and under pressure, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
  • Demonstrated experience with fundamentals, principals, and processes related to change control for information systems.
  • Knowledge of testing fundamentals, the creation of test plans, and processes to ensure the identification, tracking, and remediation of bugs, errors, and defects.
  • Experience supporting software and hardware for business use, analyzing problems and assisting customers with issue resolution, and exercising best practices to monitor and conduct preventive and routine maintenance on business systems.
  • Understanding of IT infrastructure components including desktop/server-class hardware, software, network and
  • telephony.
  • Demonstrated understanding of information system security fundamentals and principals, including security protocols, encryption and access management to ensure adherence to regulatory/compliance requirements.
  • Working knowledge of basic analytics/statistical principles, and the ability to synthesize complex information into an easy to understand manner.
  • Ability to work with customers and vendors to analyze problems, determine appropriate courses of action, and identify root causes and resolutions.


City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.


  • One of only 47 comprehensive cancer centers, the highest designation bestowed by the National Cancer Institute
  • Ranked as one of America's Best Hospitals in cancer by US News & World Report
  • We value workplace diversity and are committed to the training and development of our employees
  • We offer a comprehensive benefit and total rewards package

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. #LI-DA1 | *CB-DA

Meet Some of City of Hope's Employees

Eleana L.

ITS Administrative Services Manager

Always working on-the-go, Eleana organizes vigorous meeting schedules for City of Hope’s CIO and ITS executives—attentively guiding work flow to keep projects on target.

Sharee D.

Organization Development Training & Data Analyst

Sharee assesses data and devises the most effective means of achieving City of Hope’s virtuous health care goals. She explores all options available to assure the very best possible outcomes for patients in need.

Back to top