SVP, Individual Giving

About City of Hope City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment. Position Summary: City of Hope’s mission is to “turn hope into reality.” Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments and education. The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care. The Senior Vice President, Individual Giving Programs will contribute to this vision by supporting and role modeling a commitment to adhering to disciplined, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes. By providing strong individual contribution and high-level strategic partnership, the SVP will be a part of creating our evolution into a patient and donor -centered, leading industry program to support City of Hope’s mission. In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team. To this end, we invest in our staff through the Team Activation Program (TAP) initiative. This initiative increases the effectiveness of our team through focused transparency & accountability, building trust within teams; training & development; celebrating innovation & risk taking; enhancing team communications and removing roadblocks to maximize activation. The TAP initiative ensures that the Office of Philanthropy is poised to move quickly, effectively and efficiently to maximize opportunities on behalf of City of Hope. The Senior Vice President, Individual Giving Programs reports to the Chief Philanthropy Officer and is responsible for developing and executing strategies to build a more robust pipeline of individual donors and prospects, focused primarily on the transformative (more than $10 million), principal ($1 million - $10 million), , major ($100,000 to $1 million) and special (less than $100,000) gifts levels. A key player in designing and executing on strategies to reach both fiscal-year goals as well as multi-year initiative and campaign goals. Position will serve in a critical role to transition the current philanthropic model to one with a greater emphasis on individual giving. Position will hold a personal portfolio of approximately 25 donors and prospects capable of making principal and transformative gift-level donations ($1M and up). Responsible for providing strategic direction and oversight to OOP leadership charged with the direct development and build-out of a robust and integrated grateful patient fundraising program that identifies new prospects through robust screening services, targets and assigns prospects to appropriate strategies and staff, and conducts coordinated solicitation approaches. Oversees, within this context, staff charged as the leadership liaison with Guest Relations Services to ensure that high-touch service is provided to identified prospects, donors, volunteers, and community VIPs. Overseeing the transformative, principal, major, planned and annual giving programs, this position will ensure that a continuum of relationship-building strategies is donor-centered and is highly collaborative within the entire Office of Philanthropy enterprise. Position will work with clinical and research faculty leaders on identifying funding priorities consistent with City of Hope’s overall strategic plan and areas of greatest philanthropic appeal and then adjusting staffing assignment to those areas. Drives critical pipeline building activity that results from partnerships within existing program areas, both within and external to the Office of Philanthropy such as planned giving; corporate and industry programs; and various online giving campaign activities. Position will ensure that all giving programs have consistent recognition elements and donor incentives that are consistent within the Office of Philanthropy model. Will design and re-enforce a metrics-based, moves management process to fully leverage the technology available and align staff performance and incentives with the overall objectives of the department. Position serves as a senior leader of the CPO’s team and shares responsibility for cultivating a culture of excellence, collaboration, accountability and efficiency throughout the Office of Philanthropy and moving toward the vision of being known as model of excellence among elite fundraising programs. Key Responsibilities include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages program teams (Transformative, Planned, Principal, Major Gifts, and Annual Giving) and creates a comprehensive, multi-year plan to grow the individual giving donor base. Portfolio management and execution of strategies related to top 25 Individual prospects and donors at the $1M and up gift capacity. Design, monitor and evaluate a fully-articulated prospective donor pipeline that incorporates faculty referrals, grateful patient identification, other program engagement/referrals and assigns and triages prospects to the appropriate strategy for engagement and solicitation. Deliver a Special Gifts Program ($25,000 to $99,999) to grow individual giving base and encourage increased giving from the annual (less than $25,000) to the major giving categories ($100,000 to $1M as well as a principal and transformative gifts program (more than $1 million). Enforce a metrics-based, moves-management model for calling officers that regularly evaluates performance and productivity and is aligned and incented with the overall objectives of the Office of Philanthropy. Leadership responsibilities and representation throughout the Office of Philanthropy and City of Hope. Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. Performs other related duties as assigned or requested. Qualifications Basic education, experience and skills required for consideration: Bachelor’s degree required A minimum of fifteen (15) years of fundraising or equivalent experience required, with a preference for a seasoned professional with background in an academic medical center, or comparable academic/university setting, and/or a national health care organization. Preferred Education: Master’s Degree preferred Skills/Abilities: Success in managing a high-level portfolio and closing gifts in excess of $1 million. A skilled and experienced leader with demonstrated ability to successfully supervise and lead varying levels of administrative and professional staff. Experience in coaching and mentoring development officers in all aspects of solicitation activity and performance management. Must have strong interpersonal skills, maturity, high emotional intelligence, good judgment and be capable of communicating and working with a diverse range of individuals Experience with designing and implementing fundraising programs. Intellectual familiarity and comfort with using technological and analytical tools for decision-making and forecasting purposes. Excellent oral and written communication skills. A results-oriented leader, adept at planning, prioritizing, organizing, and executing. Strong collaborator, individual contributor, and team player who can develop authentic partnerships within the department and throughout the organization. An energetic, creative, dedicated, ‘leads by example’ professional who models the values of City of Hope and of the philanthropic industry. Software: Strong computer skills in MS Office (Word, Excel, Power Point, Outlook) City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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