Supervisor, Clinical Path

Functions as general laboratory supervisor of testing personnel, as authorized by the laboratory director, technical consultant and clinical consultant as well as technical supervisor (section head) under Clinical Laboratory Improvement Amendments of 1988, CFR Section 493. Meets qualifications to supervise and perform designated waived, moderate and high complexity clinical laboratory procedures under Clinical Laboratory Improvement Amendments of 1988 and requirements established by this department. Participates as a member of the Department of Clinical Pathology management team in fulfilling medical center and department objectives. Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Essential Functions:

Review, revise, establish section policy and test procedures to assure regulatory compliance and test accuracy. Maintain knowledge in managerial, technical and instrumentation development. Develop and monitor quality control and quality assurance programs to maintain the validity of all diagnostic laboratory procedures performed in the section. Monitor staffing needs and prepare work schedules for Hematology, Evening/Night Shift, Medical Oncology Lab and Flow Cytometry Lab. Coordinate with other sections to provide adequate staffing. Hire and train new personnel. Monitor personnel performance and foster the spirit of teamwork within and between departments and medical staff. Monitor and assist in developing section budget on labor, material and service contracts. Manage inventory to maintain adequate lab supply. Attend meetings as required. Provide back-up supervisory coverage for other sections as necessary.

Position Qualifications:

Minimum Education:

  • Bachelor degree in related biological science.
  • Minimum 5 years in a clinical laboratory with emphasis in Hematology or related discipline
  • State of California Clinical Lab Scientist license.
  • Completion of 1 year practical training in an accredited institution.
  • American Society of Clinical Pathology (ASCP) Medical Technologist license, ASCP Hematology Specialist License
  • Competency in organization, human relation, communication, leadership, problem-solving, statistical analysis and computer skills, knowledge in lab information system(s) and regulatory requirements.

Physical Demands: Work is primarily performed in office and laboratory settings. Mostly sedentary work, occasional standing/walking, reaching, stooping, bending, kneeling, crouching, ability to lift/carry up to 25 pounds, manual dexterity and mobility, ability to adjust vision to bring objects into focus and distinguish and identify different colors.

Quality Management

Ensure that all section policy and procedures are up-to-date. Monitor quality control, internal and external proficiency programs, turn-around-time for routine and STAT testings and monitor critical test value notification practice. Investigate TIPs reports. Work with other COH departments to solve problems. Ensure that testings are performed in compliance with regulatory agencies. Ensure all test instruments are in good working order.

Personnel Management

Ensure that all testing personnel has valid work license, qualification, training, and meet all annual proficiency requirements. Monitor attendance, performance and enforce COH policy. Hire and train new personnel. Set up work schedules to maintain adequate staffing. Encourage team building and leadership development.

Material Management

Maintain adequate lab supply and reagent inventory. Maintain active instrument service contracts.

Test Development

Acquire knowledge in the latest available technology and instrumentation. Develop cost-effective procedures.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:

  • Communication – Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
  • Customer Service – Seeks to understand customer needs and works to exceed customer expectations (internal and external).
  • Initiative – Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
  • Professionalism – Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
  • Stewardship – Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
  • Teamwork – Works proactively and collaboratively with others to streamline work and achieve mutual goals.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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