Under the direction of the IT Training Manager, provides support for deploying the CIS Training programs, including: staff training, defining and developing training curriculum including all course materials, reference materials, and exercises for the end-users; evaluating end user satisfaction with training; managing online documentation, the training databases and associated administrative tools; providing support for logistics (e.g., scheduling, communication, room setup). Requires knowledge and experience in healthcare. Experience in large project environment preferred (e.g., system implementation). Experience in training content design, instructional design and developing online training materials.
Specific job responsibilities include:
Leads classroom instruction of City of Hope Information System—CIS— with integrated workflow to a diverse group of staff including physicians, physician assistants, nurse practitioners, nurses, nursing support staff, and a miscellaneous collection of professional technical staff for upcoming CIS Activations, New Employee Training, and Current Employee Remediation Training.
Develops and delivers training curriculum for targeted users; supports collection and analysis of participant test results, session evaluation forms etc.
Implements assigned components of the CIS Training Strategy and Plan; interacts with other CIS team members, the vendor and users as required to complete work.
Learns assigned applications and associated user work flows with assistance from other CIS team members; applies application and work flow knowledge to the development of training databases, training materials and other requisite deliverables.
Performs detailed system design and implementation of CIS training environments, development of training data, application configuration and set up of administrative support tools.
Participates in the testing of upcoming enhancements of assigned software for targeted users; supports collection and analysis of participant test results as directed.
Participates in the configuration process of upcoming of assigned software as directed.
Performs customer relationship management and troubleshooting training system issues .
Assists in the maintenance of the Learning Management System to support CIS instructors and end-users for assigning and monitoring classroom attendance.
Provides support in training system to end users through rounding on COH campus and site visits to outlying clinics as needed.
Functions as team leader in the execution of training events, ensuring CIS team members are coordinated; the various training environments, user devices and other preparations are completed on time as needed in the absence of the IT Training Manager.
Provides support in training system operational problem areas and implements suitable solutions.
Provides support to CIS instructors and end-users for assigned applications; may also instruct training classes.
Assigns tasks to staff in absence of the manager.
Assists other department staff members as necessary.
Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
Attends meetings as required, and participates on committees as directed.
Maintains a positive image when dealing with department personnel and other City of Hope employees.
Practices a high level of integrity and honesty in maintaining confidentiality.
Bachelor’s Degree in a clinical field
Experience may substitute for minimum education requirements
3+ or more years of proven clinical experience in hospital organizations or like environment, working with clinical or administrative applications and 5-8 years of training experience with major hospital clinical, administrative systems/Electronic Medical Records
5-8 years of proven clinical experience and 3+ years of training experience with major hospital clinical, administrative systems/Electronic Medical Records
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.
City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability
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