Sr Director, Physician Services

The Senior Director of Physician Services provides administrative partnership, consultation and professional level support to the Chief Administrative Officer. The role is entails continuous physician interaction and direction and coordination of administrative and practice management functions. The role defines and frames complex physician issues and works to develop action plans and resolution for faculty and key physician leaders. The Senior Director involves and coordinates various interdepartmental entities including Medical Foundation, Managed Care, Business Development and Finance and Operations. The position will focus on analysis of current business issues and market trends in order to direct the organization of resources toward meeting expansion and capacity goals. The position will collaborate with senior administration in an attempt to consolidate critical findings for discussion with the executive team and board of directors.

Key Responsibilities include:

Physician Support

  • Interfaces with physicians to assess needs and acts as a liaison to finance and operations in support of their practice.
  • Develops processes and systems to ensure a comprehensive on-boarding of physicians into the Medical Foundation.
  • Assists in the development of physician recruitment plans in support of City of Hope’s strategy.
  • Leads key meetings regarding physician and department performance
  • Develops and coordinates with HR business partners, a processes to ensure physician promotions, evaluations, and other compensation related initiatives are well-coordinated among key stakeholders.
  • Consistently maintains an outreach to all faculty and provides physician support and assistance.

Performance improvement

  • Initiates process and performance improvement strategies to meet key performance metrics.
  • Provides ongoing feedback to faculty regarding key performance metrics.
  • Assists with the design of, implementation and maintenance of physician based institutional incentive plans, including mission support programs.
  • Monitors and measures physician productivity and capacity.
  • Generates reports and makes recommendations to assist senior leadership in decision-meeting.

Growth and Outreach

  • Collaborates with key stakeholders to plan for City of Hope expansion into key markets.
  • Assists with market surveys and analysis including the identification of space and new capacity for City of Hope services.
  • Assists with certain transaction services which include the integration or expansion of physician services.

Information and Communication Management

  • Meets monthly with chairs and other physician leadership to discuss areas of opportunity for faculty.
  • Staffs key committees, including the finance and compensation committees of the Medical Group.
  • Prepares board, committee and other presentations in support of the CAO

Minimum Education and Skills Required for Consideration:

  • Master’s degree equivalent in Business Administration, Economics, Health Care Administration, Operations Research, Public Health Administration, or other related field.
  • Minimum of 5 years of experience in healthcare administration, health care consulting, or a combination of these experiences in health care or a related field. preferably in a highly complex, matrixed organization such as an academic medical center, large physician group practice, medical school teaching hospital or research university.
  • Proficient in team building, conflict resolution, group interaction, project management, and cost effective project and budget management
  • Demonstrated ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives
  • Demonstrated ability to lead professionals and manage others through influence and collaboration
  • Ability to work cooperatively and strategically in a team environment with all levels of professional, technical and administrative staff and to integrate resources on a timely and organized basis
  • Excellent skills in complex analytic problem solving, project management, change management, and group process
  • Must exhibit efficiency, collaboration, candor, openness, and results orientation
  • Excellent writing and communication skills
  • Sound management skills, ability to think strategically while balancing several complex agendas
  • Ability to work effectively through influence

Preferred Education and Skills:

  • Experience in a highly complex, matrixed organization such as an academic medical center, large physician group practice, medical school teaching hospital or research university.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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