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City of Hope

Senior Director, Planned Giving (Office of Philanthropy)

Duarte, CA

About City of Hope

Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exceptional and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of City of Hope's model of success.

Our Mission: City of Hope is transforming the future of health. Every day we turn science into practical benefit. We turn hope into reality. We accomplish this through exquisite care, innovative research and vital education focused on eliminating cancer and diabetes.

City of Hope's Commitment to Diversity, Equity and Inclusion

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City of Hope's diversity, equity and inclusion strategy aims to formulate a policy and systems-focused approach that addresses social determinants of health and responds to implicit bias and structural racism. Since its inception more than a century ago, City of Hope has been dedicated to providing equitable treatment to all the people we serve. This focus on inclusion is the cornerstone of our Diversity, Equity & Inclusion (DEI) strategy and reflects our commitment to those founding principles. Our mission, "to infuse DEI into the DNA at City of Hope," will serve as our north star and help ensure the tenets of diversity, equity and inclusion are an integral part of our day-to-day engagement with each other, our patients, their families and caregivers, and our broader community.

Office of Philanthropy Vision Statement

Philanthropy is at the heart of City of Hope's mission in turning "hope into reality." We offer an extraordinary donor and volunteer experience, one that invites, delights, and deepens relationships over time. City of Hope Philanthropy is one of a handful of premiere, exceptionally-regarded, and top-producing programs in the country.

Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.

Position Summary

The Senior Manager, Planned Giving will play an invaluable role in our success in the Office of Philanthropy. As demonstrated in the Preparing our People initiative, the Senior Manager plans, directs and implements fundraising strategies that align with office-wide focus on collaboration, efficiencies, individual fundraising, and outcomes. By both leading and supporting strategies for planning, implementing, and leading the identification, qualification, cultivation, solicitation, tracking, and stewardship of planned giving prospects, the Senior Manager will play a key role in creating our vision of being known institutionally and nationally as a model of excellence among elite fundraising programs. The Senior Director will independently develop and work a portfolio of prospects, as well as providing planned giving expertise, guidance and support to fellow frontline staff.

Under the supervision of the Senior Executive Director, Planned Giving, the Senior Manager will help ensure the fundraising success of the Office of Philanthropy through a focus on frontline activity, with special emphasis on creating and implementing strategies for successful solicitations and building strategic relationships with prospects and donors. Duties include preparing written and oral presentations to potential donors, developing gift opportunities, cultivating and soliciting gift prospects. Additionally will lead in the creation of tools for the Office of Philanthropy to increase awareness of, and participation in, planned giving; includes mailers and marketing material, annual recognition event, and giving society management.

Key Responsibilities include:
  • Assist the unit in reaching its goal: The Senior Manager will consistently use collaboration, strategy, and a focus on the frontline to achieve annual metrics and financial goals. Includes:
  • Identify, develop, initiate and manage fundraising efforts in support of City of goals to include current funding priorities, special fundraising initiatives, prospect pipeline, leadership in development of individual; and programmatic strategies for moving prospects from identification and qualification to solicitation and closure of planned gifts.
  • Meet annual activity and financial performance metrics.
  • Record prospect biographical and interaction data in the database within established guidelines.
  • Develop and implement thoughtful, strategic cultivation, solicitation, and stewardship plans for prospective individual planned giving donors.
  • Ensure regular contact with donors through various activities and communications, especially face-to-face meetings.
  • Identify, organize, and direct the efforts of philanthropic volunteers as needed and assigned.
  • Identify and develop joint major and blended giving opportunities in collaboration with Philanthropy colleagues from across the institution and Office of Philanthropy teams for prospects and work towards successful solicitations.
  • Identify and qualify new planned giving prospects.
  • Coordinate activities with other development officers and entities, including physicians and administrators.
  • Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
  • Maintain an active portfolio with low inactive/cold rates, moving prospects through the fundraising cycle.
  • Provide strategic oversight in creating tools for the Office of Philanthropy to increase awareness of, and participation in, planned giving; includes mailers and marketing material, annual recognition event, and giving society management.
  • Support and partner with fundraising colleagues in securing planned gifts by providing technical expertise and options, proposal language, and participating in prospects meetings as appropriate.
  • Stay abreast of planned giving trends, opportunities, and related legislation, and provide regular updates to colleagues.
  • Develop ongoing opportunities to identify new planned giving prospects, and partner with frontline colleagues to ensure these prospects are actively qualified and engaged.
  • Role model frontline focus and productive culture of Office of Philanthropy. Contribute to Office of Philanthropy Team. Includes:
  • Develop and maintain productive relationship with City of Hope physicians and staff to support fundraising initiatives for COH priorities.
  • Demonstrate an ability to solve problems with discretion, tact, and strong communication skills.
  • Possess thorough knowledge of the key fundraising priorities for COH.
  • Act as spokesperson for City of Hope activities as requested.
  • Participate in search committees, task forces, and other special projects.
  • Performs other related duties as assigned or requested.
Basic education, experience and skills required for consideration:
  • Must have a Bachelor's Degree in business, philanthropy or related field.
  • Experience may substitute for Planned Giving requirements.
  • Must have at least 5 years as a Planned Giving Professional with a sophisticated development or fundraising operation experience.
  • Must have at least 3 years supervisory experience required.

Preferred education experience and skills:
  • Advanced degree or subsequent experience preferred.
  • Experience in a complex medical or academic development setting encouraged. Demonstrated understanding of social media outlets such as Linked In, Twitter and Facebook required.
  • Experience with high production value events is desirable. Candidate must easily be able to navigate a wide variety of business and social settings and enjoy taking the message of City of Hope to individuals and organizations that are not yet familiar with its work.
  • Excellent computer skills. This position requires travel, irregular hours and communication with volunteers outside regular business hours
  • Ability to work well in team oriented atmosphere; and to lead/motivate high level donors and volunteers
  • Excellent written and verbal skills
  • Ability to effectively multi-task
  • Excellent organizational skills
  • Exhibit leadership qualities
  • Effective facilitator in complex settings
  • Sound judgment and decision making
  • Word, Excel

Additional Information:

To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

  • Posting Date: Oct 18, 2021
  • Job Field: Philanthropy
  • Employee Status: Regular
  • Shift: Day Job

Job ID: CityOfHope-10013672-1
Employment Type: Other