Senior Director, Patient Financial Services

Requisition ID: 9127

Job Title: Senior Director, Patient Financial Services

Position Summary:

This role leads all aspects of the day-to-day operations of Patient Financial Services (PFS). The Director takes responsibility to set departmental goals in alignment with City of Hope values and objectives and works closely with the Vice-President of Revenue Cycle to ensure consistent improvements in PFS over time. The Director will manage the following revenue cycle processes: Pre-Billing, Billing, Collections, Patient Financial Services, Revenue Integrity and Vendor and Denial Management with the goal to provide excellent service to patients with expedient issue resolution. Providing visibility and predictability to cash flow planning is an important part of the role. The Director therefore acts as liaison/coordinator with Corporate Accounting, Reimbursement, Budget and Financial Planning, Human Resources, Marketing, Contract Negotiation, Legal, Compliance and others. The Director is responsible for leading and developing the PFS group. This extends from overseeing the development of policies and procedures; developing internal and external communications but also fostering engagement of the employees in PFS. The Director also is able to leverage technology and process redesign to improve operational and organizational efficiencies.

Essential Functions:

Provides leadership and expertise for budgeting staffing and expenses for the PFS Team, Provides an A/R management framework, functionally owns the ConnectHope (EPIC) implementation for PFS and participates in the relevant Steering Committees. Works proactively and closely with the compliance team on regulatory matters. Ensures consistent and actionable communication with key physicians including co-chairing of the Charity Care Committee. Member of the Utilization Review Committee. Overall development of department and revenue cycle teams to ensure leadership and results. Extensive monitoring and reporting to revenue producing departments. Together with the Director for Strategic Revenue Management, ensure the development of a pricing and charge master design and maintenance including reporting to revenue producing departments. Responisbilities include:

  • Revenue Cycle Management
  • Technology Systems Management
  • Personnel Management
  • Quality and Compliance

Minimum Education and Skills Required for Consideration:

  • Bachelor's degree
  • 5 yearsprior PFS experience
  • Ongoing education in Healthcare Management Administration, Revenue Cycle, Lean or six sigma and change management certification
  • MS Office (Word, Excel, PowerPoint, Visio, Project)

Preferred Education and Skills:

  • Master's Degree (MPH, MPA, MBA) Preferred
  • Training/Courses in Accounts Receivable, AR management systems applications
  • Certified Healthcare Financial Professional (CHFP)
  • Large Health Systems

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. LI-DB | CB-DB


Meet Some of City of Hope's Employees

Libby F.

Sr Prospect Research Analyst

Working within the Foundation and Relations Department, Libby prepares and provides frontline fundraisers with prospective donor profiles—financing City of Hope’s outstanding patient care and clinical research.

Sharee D.

Organization Development Training & Data Analyst

Sharee assesses data and devises the most effective means of achieving City of Hope’s virtuous health care goals. She explores all options available to assure the very best possible outcomes for patients in need.


Back to top