Resource Coordinator - Float, Full time
- Ontario, CA
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.
The Resource Coordinator is responsible for facilitating a positive experience at City of Hope. This will be achieved through coordinating resources and executing multiple job duties/functions.
Key Responsibilities include:
Meets, greets and assists patients, guests and colleagues with way finding (providing directions), obtaining various resources and providing minimal transport.
May conduct and explain the intent of screening
Practices appropriate health and safety protocols
Conduct screen: temperature checks, questions regarding travel, personal
Follows all requirements related to personal protective equipment, cleaning and distancing
Post-screen, direct staff and visitors accordingly
Assist with coordinating multiple resources in a timely manner
Monitors assigned door entrances/exists
Ensure satisfaction by listening, requesting information, asking questions, and escalating issues to appropriate individual
May transport patients to and from the designated departments/areas
Conducts periodic checks on individuals in the waiting areas/lobbies and provide visual inspection of areas to determine if any safety/housekeeping concerns need to be reported to leadership
Ensures that patient and business confidentiality is maintained at all times.
Demonstrates a willingness and ability to help others at all times.
Follows site specific safety and security procedures.
Practices preventative safety procedures as set forth by hospital, including safe lifting techniques.
Performs other duties as assigned/necessary
Basic education, experience and skills required for consideration:
High School Diploma
Preferred education experience and skills:
Currently enrolled in nursing school (LVN or BSN) or currently enrolled in a clinical education program
Proficient knowledge of related computer system
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
Ability to perform general typing and basic computer skills. Ability to prioritize tasks and remain calm in stressful situations.
Organizational, interpersonal and communication skills
Maintain high level of productivity
Excellent oral/written communication and organizational skills
Foster and promote a positive and professional image
Sensitivity to intercultural relations
Electronic Medical Record (any)
Fax, Copier, Scanner
Atmosphere and environment associated with hospital and outpatient care areas
Subject to many interruptions
Exposed to information of a confidential nature
Contact with patients/patient families under varied circumstances
Exposed to material of a confidential nature on a regular basis
Pressure due to protocol timed task requirements
Manual dexterity and motion
Ongoing reaching, stooping, bending, kneeling, crouching, repetitive motions, manual dexterity and mobility
Extensive, prolonged or considerable standing and walking
Physical lifting effort is limited to lift / carry of maximum 50 pounds
Push/pull requirement of up to 50 lbs
Lifting and transferring of patients is noted above
Works at personal computer involving focused attention
Works at computer tasks involving hand/wrist coordination
Long term temporary position, up to 1 year in duration
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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