Quality Training Specialist

The Quality Training Specialist will be responsible for streamlining and maintaining the department’s knowledge database to store and organize standard work, process flows, staff assignments and miscellaneous information relevant to patient access. Additionally, this position will work closely with subject matter experts (trainers) to create comprehensive skills based training materials, agendas and computer based modules tailored to meet the needs of our staff, providers and patients. Continuously enhances standard work and technical training materials, ensuring quality and consistency of course content throughout the training process.

Key Responsibilities include:

Database Management

Responsible for streamlining and maintaining the department’s customer relationship management knowledge database to store and organize standard work, process flows, provider staffing assignments and miscellaneous information. Works closely across access teams to facilitate ongoing process improvement discussions resulting in efficient standard work and elimination of unnecessary steps. Builds and refines training modules and materials based on standard work used my subject matter experts for ongoing staff training.

Training Development

Works closely with subject matter experts (trainers) to create comprehensive skills based training materials, agendas and computer based modules tailored to meet the needs of our patients. Responsible for Continuously enhances technical training materials, ensuring quality and consistency of course content throughout the training process.

Provides support with training site setup, scheduling of programs, and notification of attendees, maintenance and delivery of program materials, acting as facility liaison and handling inquiries. Troubleshoots issues participants encounter with accessing and participating in on-line training and with using self-paced learning modules. Reserves conference space, coordinates physical setup of room, and coordinates catering services. Monitors and maintains inventory of training materials and supplies to meet training program needs. Prepares and/or re-orders additional materials and supplies, as needed. Administer training program evaluations. Compiles and distributes results to appropriate training staff. Answers participant questions regarding training programs.

Miscellaneous Duties

  • Other duties as assigned.

Minimum Education:

  • Associates degree required.

Minimum Experience:

  • 5+ years of healthcare experience.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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