Patient Care Assistant I

The Patient Care Assistant (PCA) is an individual who possess the skills and knowledge necessary to deliver specific patient care services to selected patients at the direction of and under the supervision of a Registered Nurse. The PCA actively supports the efforts of the health care team through the delivery of services in a prompt, accurate and courteous manner.

Essential Functions:

  • Provides accurate, reliable, courteous and timely services to all customers.
  • Delivers in a knowledgeable consistent and skillful manner under the direct supervision of a registered nurse. Demonstrates competence appropriate to their role and function in high risk and/or problem prone behaviors.
  • Delivers patient care in a manner consistent with the scope of practice of their discipline and the standards established by City of Hope as expressed in the plans for provision of care and policies and procedures.
  • Maintains current knowledge and awareness of organizational and regulatory standards, policies and procedures. Participates in a collaborative, empowered work environment as demonstrated through teamwork.
  • Effectively communicates with all customers and team members to meet organizational goals and to provide customer satisfaction.
  • Maintains current knowledge and skills through attendance and participation in organizational and departmental meetings and continuing education activities.
  • Demonstrates fiscal responsibility by appropriate and timely use of organizational resources.
  • Actively participates in performance improvement activities to continuously improve service delivery.
  • Demonstrates City of Hope values in individual work performance.
  • Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
  • Practices a high level of integrity and honesty in maintaining confidentiality.
  • Performs other related duties as assigned or requested.

The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:

  • Communication – Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
  • Customer Service – Seeks to understand customer needs and works to exceed customer expectations (internal and external).
  • Initiative – Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
  • Professionalism – Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
  • Stewardship – Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
  • Teamwork – Works proactively and collaboratively with others to streamline work and achieve mutual goals.

Position Qualifications:

Minimum Education:

High School Graduate or equivalent plus one of the following:

Non-licensed graduate of a Registered Nurse or Licenses Vocational (LVN) program; or

Enrollment in an approved RN program and completion of at least one medical surgical clinical

rotation; or Certification as a Nursing Assistant; or Successful completion of a Nursing Assistant Program;

Minimum Experience: Two years patient care experience

Req. Certification/Licensure: AHA BLS Certification


Knowledge of procedures and techniques in providing routine bedside patient care

Ability to read, write and converse in English

Answer telephones

Document activities

Coordinate requests

Obtain data from and input data into computer

Comprehend medical terminology

Foster and promote a positive image and professional appearance

Sensitivity to intercultural relations

Excellent oral/written communications and organizational skills


Diagnostic equipment

Medical equipment and devices

Patient call system

Eye and face Protection

Gown, mask

Non-sterile medical gloves


Working / Environmental Conditions:

Atmosphere and environment associated with patient care area

Contact with patients/families under varied circumstances

Likely exposure to infectious, radioactive or biohazardous agents

Likely exposure to housekeeping/cleaning agents/chemicals

May perform emergency care

Regularly exposed to unpleasant patient or unit elements

Subject to situations involving grief processes and related issues

Subject to varying and unpredictable situations

Physical Demands:

Heavy physical effort (lift/carry up to 50 pounds

Prolonged, extensive, or considerable standing/walking

Lifts, positions, pushes, and/or transfers patients

Lifts supplies/equipment

Considerable reaching, stooping, bending, kneeling

Ability to distinguish and identify different colors

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Meet Some of City of Hope's Employees

Libby F.

Sr Prospect Research Analyst

Working within the Foundation and Relations Department, Libby prepares and provides frontline fundraisers with prospective donor profiles—financing City of Hope’s outstanding patient care and clinical research.

Eleana L.

ITS Administrative Services Manager

Always working on-the-go, Eleana organizes vigorous meeting schedules for City of Hope’s CIO and ITS executives—attentively guiding work flow to keep projects on target.

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