PACS Administrator

Provide leadership and support 24 × 7 for the Picture Archiving and Communication System (PACS). The PACS Administrator is responsible for the implementation, maintenance and training of the application systems and integration among computer systems in Diagnostic Imaging, monitoring PACS performance, interfacing with PACS vendors, modality vendors, and COH ITS staff regarding PACS issues; supporting and training PACS end users, monitoring QC and QA for PACS system components and processes; proposing budgetary items relating to PACS, and managing projects related to PACS.

Essential Functions:

Monitors performance of the Picture Archive and Communication System (PACS), initiating corrective action when appropriate Maintain PACS database

Act as point of contact for all upgrades and installs. The PACS Administrator serves as the key communicator regarding the consistent value associated with digital image distribution Interfaces with PACS vendors, modality vendors, and COH staff regarding PACS issues

Participates in division budget planning and budget implementation to meet division and hospital strategic objectives relating to PACS system components. Identifies the need for system enhancements and maintenance in time for appropriate budget planning. Analyzes project costs and writes a project budget

Develops policies and procedures to: support PACS operation and use; support patient care; and support compliance with regulatory bodies

Specific job responsibilities include:

  • System application maintenance, system performance monitoring and problem resolution.
  • Perform system upgrades, testing, and follow through
  • Backup system support for Radiology Information System and Voice Recognition
  • Troubleshoot clinical issues related to RIS and Talk Tech
  • Supports radiologist, referring MDs and clinicians
  • Develop training manuals, provide new employee training and on-going training to physicians, clinicians, RNs, techs, etc.
  • Issue Management
  • Track and manage all system issues within the division

Position Qualifications

  • Required minimum Bachelor’s Degree in related healthcare discipline or information systems or minimum 3 years PACS support experience.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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