About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.
Position Summary:
Prepares patients to see physician, facilitates lab tests and other physician orders as needed. Assists the Clinical Director with clinical duties and procedures as directed. Assists front office with checking in and checking out patients. Collects Co- payments and Verify insurance. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit.
Key Responsibilities include:

• Greets patients and escorts them from the waiting room to exam rooms; prepares patients for exam or treatment.
• Prepares exam and treatment rooms with necessary instruments prior to patient appointment
• Assists physicians in preparing for examinations and minor procedures.
• Performs basic nursing procedures including thermal applications, non-sterile soaks and applications of simple dressing, perineal care and urine test.
• Obtains and documents patient vital signs in EMR, including temperature, blood pressure, height/weight, respiration and pulse.
• Obtains and documents patient’s favorite pharmacy, smoking history, allergies, current medication list and/or reconciles the current medication list.
• Prior to patient appointment assures all reports and other medical information are current in EMR.
• Maintains a safe, comfortable and therapeutic environment for the patient and their families.
• Pre-certifies surgical and other procedures, if appropriate.
• Enters verbal and written orders into EMR at the time order is received from a qualified provider (MD, DO, NP, PA).
• Answers M.A. phones, takes messages, enters messages in EMR and returns phone calls on same day.
• Schedules tests and off site procedures when necessary.
• Prepares and maintains supplies and equipment for treatments, including sterilization.
• Disposes of contaminated items according to OSHA guidelines.

• High school diploma.
• Training in specialty specific assisting a plus
• One year experience in primary care clinical assisting preferred
• Experience performing lab test and processing lab and diagnostic study orders.
• Experience with Electronic Medical Records (EMR) preferred.

• This position is represented by a collective bargaining agreement.
• 2 positions available.