Manager,Foundation Shared Srvc
Job Title:Manager, Foundation Shared Services- Full/Time
Position Summary and Key Responsibilities
Reporting to the Foundation Vice President of Operations, the Director of Foundation Shared Services is responsible for building, overseeing, and improving shared services provided to the Foundation such as Referral Coordination, Authorization and Performance Analytics, Performance Process Improvement and other duties as defined. Responsible for day-to-day operations of these services including service levels, cost containment initiatives, and value analysis. Anticipates and plans for the resources necessary along the continuum of patient care. Serves as a key operations contact for City of Hope Medical Foundation relationships with internal and external partners.
- Manages all personnel activities of Shared Services teams. Interviews, trains, evaluates and disciplines employees as appropriate.
- Develops, coaches, guides, and mentors employees.Effectively manages change within department and prepares team for ongoing transitions.
- Maintains the schedules for personnel and recommends changes and improvement as needed.
- Grants/denies leave time for staff according to coverage and policy.
- Makes recommendations for highest and best use of personnel based on skill set.
- Lead staff meetings, education, and goals monthly.
- Mentoring of existing and new staff. Orientation and monitoring of work flows and assignments.
Partner and collaborate with Practice leaders and their respective teams to design, transition, and maintain the already transitioned processes of the Shared Services center. Act as a point of escalation for and ensure timely remediation of issues.
Maintains metrics and uses data to develop and implement programs or process improvements in order to enhance operations and service to patients.
Minimum Education and Skills Required for Consideration:
Bachelor's Degree in healthcare, business or related field.Experience may substitute for educational requirements
3-5 years of business management experience in a healthcare environment.
Excellent interpersonal, communication, and organizational skills. High level of integrity and confidentiality. Efficient time management and attention to details.
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.
City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. #LI-RA *CB-RA
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