Manager of Epic Clinical Applications

Job Title: Manager of Epic Clinical Applications

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

The Manager of Clinical Applications is responsible for City of Hope’s Epic clinical systems’ performance and for optimizing their use across the organization. Partners with operational leaders to ensure needs are met by systems designed to be compliant, available, reliable, secure and integrated with organizational processes.

Managerial Responsibilities:

  • Provides leadership, technical direction and oversight to ensure clinical systems and solutions meet immediate and long-term needs and support City of Hope’s mission and strategic vision
  • Partners with Operations to prioritize projects, evaluate progress, and ensure solutions meet the needs of the organization
  • Manages clinical Epic application team consisting of 15-30 staff members. Oversees, evaluates and develops skills and performance of team members through assessment, coaching and education opportunities to encourage innovation, growth, and loyalty to the company.
  • Follows sound technical guidelines in: the development of specifications and code, data base design, program testing and implementation
  • Designs, develops, operates and maintains assigned systems to ensure availability, reliability, performance and integrity and provides effective, professional and timely support in conformance with service level agreements
  • Assists in development of project plans, budgets, and schedules. Provides input to supervisors on appropriate mix of personnel and required man-hours to perform various project tasks; balances conflicts among scarce resources for competing projects
  • Monitors performance of project delivery to ensure adherence to project tasks and schedules; aggressively monitors project budgets and deadlines; reallocates resources to avoid budget or schedule variances
  • Provides data for and assists in preparation of project reports communicating, succinctly: 1) project status, 2) critical issues, and 3) potential pitfalls
  • Continually evaluates methods of undertaking and completing projects more efficiently - with new programming techniques and different technology platforms. Demonstrates creativity and initiative in maximizing the efficient use of resources
  • Seeks direction from superiors in confirming priorities, resolving resource conflicts and approving budget variances
  • Provides financial metrics, value realization, and other strategic reports for executive leadership, business stakeholders, and IT team
  • Keeps current with the latest innovations, products and technology architectures
  • Applies principles of leadership, human relations and Information Technology (IT) / System Life Cycle concepts in the overall supervision and coordination of Epic team
  • Experience with agile, waterfall, lean and other current technology delivery processes
  • Experience with Epic discovery, documentation of requirements, design, build, testing, training, go-live and post-live and optimization phases
  • Delivers solutions that support operational processes, align to technology roadmaps/plans, are secure and architecturally sound, and meet integration requirements
  • Negotiates with vendors regarding terms, functionality, pricing and support for offered products while monitoring relations with vendors regarding future and on-going project status and problem resolution management

Position Qualifications:

Minimum Education and Experience:
  • Bachelor’s Degree
  • 5 years of experience managing technical staff
  • 5 years of experience working with Epic
  • 5 years of experience across multiple healthcare clinical functions

Preferred Education and Experience:
  • Master’s Degree
  • Knowledge of Epic reporting tools and data models is a plus
  • Clinical credential preferred including RN, NP, MT, etc.
  • Epic certifications for any module, current or expired, are a plus
  • PMP Certification
  • Epic ClinDoc/Orders
  • Epic MyChart/Healthy Planet
  • Epic Beaker
  • Experience with Epic ClinDoc, Orders, Beaker, MyChart, Healthy Planet, etc. is a plus

  • Knowledge of and experience with agencies, standards, practices and regulations related to clinical applications and operations including CAP, CLIA, TJC, NCQA, etc.
  • Knowledgeable in risk management as it relates to IT systems and services
  • Experience in the implementation of industry and technology standards and best practices
  • Expert knowledge of internal and external regulatory agencies, requirements and standards, including HIPAA, PCI, etc. ensuring compliance, confidentiality and security across assigned systems
  • Provides clear, concise, regular communications both orally and written, with executive leadership, team, and project stakeholders at all levels
  • Instills team spirit and a desire to excel among other team members
  • Works with clients (business unit users, other I.S. teams) in a spirit of teamwork, cooperation, and willingness to support projects
  • Brings creative insight to client-user meetings; conveys a sense of competence, confidence, and willingness to serve; conveys a "can do" attitude to all
  • Works well with others to insure mutual commitment to consistent goals, objectives, and priorities
  • Seeks assistance from superiors in working and communicating with difficult employees
  • Uses good judgment in exhibiting professional behavior and communicating tactfully
  • Works effectively on a team and independently
  • Sets example of friendly, helpful attitude; sets and communicates a standard of "A+" for: team members' skills and performance, project performance and the technical environment
  • Effectively collaborates with peers and leadership to share resources on critical projects; seeks opportunities to help others' projects by sharing and reallocating team members' priorities and assignments
  • Manages a positive, collaborative team environment that encourages support and success
  • Gets to know staff in informal/impromptu settings
  • Seeks to understand customer needs and exceed customer expectations (internal and external)
  • Demonstrates initiative in identifying performance improvement, cost reduction and efficiency improvement opportunities; manages time, work, and relationships effectively and efficiently
  • Treats others with respect; abides by institutional values; displays a positive and cooperative attitude

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. #LI-DA1 | *CB-DA ~dice~

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