Manager, Biller Center Operations

The manager is responsible for the operations of the Biller Resource Center. This individual will manage the staff to ensure an efficient operation of the Center to improve patient satisfaction and compliance with outside regulatory bodies and COR’s policies. The manager will implement new programs and procedures to improve services, operations and efficiency as well as respond to changes within the institution and changes in the external environment. The manager will establish annual departmental goals and provide direction regarding the departmental priorities and standards. The manager is responsible for planning, problem resolution, staffing, training, maintaining compliance and resource allocation for the Biller Resource Center and Positive Image Center cost centers.

Key Responsibilities include:

Personnel Management

Interviewing, hiring and training of new employees. Defines productivity and service standards. Establishes staff schedules to match anticipated work volumes for the day & week. Audits work efforts daily for quality of work. Follows COH HRM management policies. Retains, coaches & disciplines staff as evaluated. Holds regular staff meetings to communicate information and get staff.

Customer Service/Operations Management

Plan for and implement systems to continuously improve education and resources processes and programs to drive patient, family and caregiver satisfaction and compliance with regulations. Development of budget. Present in the Biller Resource Center during exceptionally busy times to assist staff, identifies actions for service recovery, call for additional resources. Identifies ways to decrease expenses and improve efficiency. Participates in professional organizations related to meeting the education and resource needs of patients, families, and caregivers.

Collaboration with other supportive care department leaders

Builds and maintains relationships with all supportive care department leaders. Participates in Department of Supportive Care operational planning meetings. Cooperative development of solutions that cross department lines to problems.

Minimum Education:

  • Bachelor’s Degree required.
  • Advanced Degree preferred.

Minimum Experience:

  • 3-5 years management/supervisory experience or 5 years patient care-related program coordination.

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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