Manager, Application Technical Services - EPIC Willow and Pharm.D.

    • Duarte, CA

About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary
The Manager of Department Applications is responsible for City of Hope’s Epic departmental systems’ performance and for optimizing their use across the organization. Partners with operational leaders to ensure needs are met by systems designed to be compliant, available, reliable, secure and integrated with organizational processes.


Key Responsibilities include:
Managerial Responsibilities:

  • Provides leadership, technical direction and oversight to ensure departmental applications and solutions meet immediate and long-term needs and support City of Hope’s mission and strategic vision
  • Partners with Operations to prioritize projects, evaluate progress, and ensure solutions meet the needs of the organization
  • Manages departmental systems Epic application team consisting of 15-30 staff members. Oversees, evaluates and develops skills and performance of team members through assessment, coaching and education opportunities to encourage innovation, growth, and loyalty to the company.
  • Follows sound technical guidelines in: the development of specifications and code, data base design, program testing and implementation
  • Designs, develops, operates and maintains assigned systems to ensure availability, reliability, performance and integrity and provides effective, professional and timely support in conformance with service level agreements
  • Assists in development of project plans, budgets, and schedules. Provides input to supervisors on appropriate mix of personnel and required man-hours to perform various project tasks; balances conflicts among scarce resources for competing projects
  • Monitors performance of project delivery to ensure adherence to project tasks and schedules; aggressively monitors project budgets and deadlines; reallocates resources to avoid budget or schedule variances
  • Provides data for and assists in preparation of project reports communicating, succinctly:
  • 1) project status, 2) critical issues, and 3) potential pitfalls
  • Continually evaluates methods of undertaking and completing projects more efficiently - with new programming techniques and different technology platforms. Demonstrates creativity and initiative in maximizing the efficient use of resources
  • Provides financial metrics, value realization, and other strategic reports for executive leadership, business stakeholders, and IT team
  • Keeps current with the latest innovations, products and technology architectures
  • Applies principles of leadership, human relations and Information Technology (IT) / System Life Cycle concepts in the overall supervision and coordination of Epic team
  • Experience with agile, waterfall, lean and other current technology delivery processes
  • Experience with Epic discovery, documentation of requirements, design, build, testing, training, go-live and post-live and optimization phases
  • Delivers solutions that support operational processes, align to technology roadmaps/plans, are secure and architecturally sound, and meet integration requirements
  • Negotiates with vendors regarding terms, functionality, pricing and support for offered products while monitoring relations with vendors regarding future and on-going project status and problem resolution management


Qualifications

Basic education, experience and skills required for consideration:


  • Bachelor’s Degree
  • Equivalent experience may substitute
  • 5 years of experience managing technical staff
  • 5 years of experience working with Epic
  • 5 years of experience across multiple healthcare departmental functions
Preferred education experience and skills:
  • PharmD Degree and EPIC Willow Certification
  • Pharmacy operational workflows
  • Experience with Epic Beacon, Epic Research, Epic Ambulatory, Connect, Radiant, Cupid, ASAP, OpTime and Anesthesia is a plus
  • Pharmacy operational workflows
  • Experience with Epic Beacon, Epic Research, Epic Ambulatory, Connect, Radiant, Cupid, ASAP, OpTime and Anesthesia is a plus

Required Certification/Licensure:
  • Epic certifications for any module, current or expired, are a plus
  • PMP Certification
  • Epic Beacon
  • Epic Research
  • Epic Ambulatory
  • Epic OpTime/Anesthesia
  • Epic Cupid/ASAP/Radiant


Additional Information:
Knowledge of and experience with agencies, standards, practices and regulations related to departmental applications and operations including ACR, AACVPR, ACC, EMTALA, etc.
Knowledgeable in risk management as it relates to IT systems and services
Experience in the implementation of industry and technology standards and best practices
Expert knowledge of internal and external regulatory agencies, requirements and standards, including HIPAA, PCI, etc. ensuring compliance, confidentiality and security across assigned systems Provides clear, concise, regular communications both orally and written, with executive leadership, team, and project stakeholders at all levels

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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City of Hope is a leading nonprofit clinical research center—fighting major life-threatening diseases and delivering hope with exceptional treatment, prevention, and educational programs.

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