Executive Director, Procurement & Supply Chain Management

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Reporting to the Vice President of Supply Chain Director of Supply Chain will have broad and extensive education and senior leadership experience managing and directing financial systems and operations, ideally for an academic medical center, integrated healthcare delivery system, or large multi-site organization. This experience will include responsibility for leading complex organizational change, managing a workforce, strategic planning, and implementing leading practices, innovation, and technology. In addition, the successful candidate will have the ability to maintain underlying principles while adjusting management style to the various constituent environments. A key skill for this leader is the ability to embrace and drive Change Management initiatives. The ability to leverage current culture to deliver change in business process is a key determinant of the success of this executive.

Operationally the Executive Director will manage, plan, and coordinate all procurement, procurement systems, and strategic sourcing activities for City of Hope including the Supply Chain ($400M+ organizational spend). Responsible for the oversight 15 FTEs as well as the overall Supply Chain budget of $10 million in direct expenses. Drives system-wide spend management for all product category and sets and implements a clear strategy to optimize total cost of ownership, including product sourcing, product standardization, and utilization.

Assures timely and efficient delivery of services performed by assigned departments. Additionally, the Executive Director will be responsible for City of Hope Travel Program, as well as the Procurement Card Program.

The Executive Director integrates aspects of the supply chain management process throughout COH and has overall accountability in meeting COH objectives for supplies and non-labor services, Value Analysis Program, contract negotiation, and Group Purchasing Organization relationships for all supplies, non-labor services and equipment utilized by COH.

The Executive Director provides direction and leadership in the development and communication of enterprise-wide processes designed to increase the efficient utilization of supplies and expand the standardization and control of supplies and inventories that maximize productivity and contribute to quality oriented, cost effective operations. On an ongoing basis, they direct all sourcing activities across the enterprise while building relationships with key clinicians, physicians, and leadership in pursuit of sustainable reductions in the total cost of goods and services procured and consumed, with simultaneous improvements in quality and service levels. The Director has the discretion to establish plans and recommend policies and priorities that are consistent with COH objectives for monitoring the total supplies and non-labor services costs for the COH enterprise, preparing variance analyses and providing recommendations for improvements in order to achieve financial outcomes, targets and viability.

Essential Functions:

Strategy & Operations

  • Deploy and establish both the strategic vision and tactics to meet the objectives to improve cost performance measures.
  • Serve as the principal consultant on sourcing and contract matters and is expected to regularly advise departments on contracting and procurement processes providing guidance and counsel.
  • Secure best-in-market pricing and best-in-class operational service levels with measurable benefits from vendors and suppliers.
  • Responsible to analyze complex issues and problems and develop solutions to implement innovative procurement and supply chain management processes and service improvement.
  • Accountable to deploy core supply chain functions including Value Analysis (including all teams and steering committee), contract negotiation, and Group Purchasing Organization relationships (GPO), Receiving, Storage, Distribution, for all supplies, non-labor services and equipment that ensures the successful adoption of best practice.
  • Actively participate in all supply chain related action plans, budget preparation and materials management information systems (MMIS) ensuring best practices and enforcement of MMIS integrity.
  • Partner with Business Intelligence, and IT to redesign, develop, and implement enterprise spend analytics tools

Leadership and Management
  • Maintain professional growth and development through seminars, workshops, current literature and professional affiliations to keep abreast of latest trends.
  • Participate in a highly collaborative manner with service line administrators, physicians, directors and nursing leaders to accomplish goals related to supply standardization and best practices.
  • Accountable to execute prudent and ethical purchasing practices as well as Generally Accepted Accounting Principles (GAAP), facility compliance with established policies, Joint Commission, State licensure and other regulatory standards; safety, environmental, and legal requirements; infection control policies and procedures.
  • Develop relationships with physicians and service line leaders in the coordination & planning of activities related to supply chain services, procurement and contract management
  • Proven ability to drive transformational change through effective stakeholder engagement and change management.
  • Maintain collaborative partnerships with key suppliers, Group Purchasing Organizations (GPOs) and other external agencies/community organizations.
  • Foster a goal oriented environment that is aggressive in accomplishing results with a leadership style characterized by high visibility and participation.

Financial Outcomes
  • Assist in the development and execution of the budget for all supplies and non-labor expenses
  • Participate in monthly variance meetings on supply and non-labor expenses and work with internal customers to develop action plans for improvement.

Clinical Outcomes
  • Through Value Analysis Teams, ensure procurement and supply chain activities are integrated with quality outcomes to deploy a culture of continuous improvement and patient safety.
  • Support the operational management of supply chain to meet the needs of the patient care process.

Customer Loyalty
  • Accountable to participate in and support Lean/Six Sigma improvement projects and customer loyalty initiatives.This includes Leader Standard Work initiatives in partnership with key customers.
  • Manage strategic vendor relationships

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:
  • Communication - Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
  • Customer Service - Seeks to understand customer needs and works to exceed customer expectations (internal and external).
  • Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
  • Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
  • Stewardship - Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
  • Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals.

  • Position Qualifications:

    Minimum Education:
    • Bachelor's degree in Supply Chain, Engineering, Finance, or related technical field.

    Minimum Experience:
    • Minimum of seven 10 years of Finance, Supply Chain, or clinical experience with evidence of progressive, increasing responsibility, with a minimum of 5 years of leadership level experience and demonstrated success mentoring and developing key subordinates in a highly regulated industry.
    • Strong business acumen and analytical mindset.
    • Proven ability to engage in details and drive the big picture.
    • Demonstrated project leadership capabilities including excellent written and oral communication, ability to manage to timeline, and organization skills
    • Strong ability to form effective working relationship with a variety of stakeholders (administrative, clinical, finance, vendors)
    • Demonstrated comfort with ambiguity
    • Entrepreneurial and results (not process) oriented
    • Experience with and literate in supply chain system applications, Microsoft Office applications and user knowledge of each to achieve Supply Chain goals.
    • Must be able to develop accurate RFI's and RFP's as well as supervise the bidding process.

    Required Courses/Training:

    Req. Certification/Licensure:

    Preferred Education:
    • Master's Degree in Business Administration, Finance, or Healthcare Administration

    Preferred Courses/Training:

    Pref. Certification/Licensure:
    • Certified Supply Chain Professional (CSCP), Purchasing Manager (CPM), Purchasing Professional (CPP), Professional Purchasing Manager (CPPM) or Accredited Purchasing Professional (APP)

    Preferred Experience:
    • Private sector business experience in a senior leadership role with exposure to leading practices in procure to pay efficiencies.

    • Demonstrated knowledge and experience with contracting, bidding, and procurement principles within the daily operations of a procurement department of a complex organization.
    • Demonstrated ability to interpret and apply federal, state, and local laws associated with various types of contracts and liability processes.
    • Must possess excellent analytical, financial, organizational, supervisory, personnel management, interpersonal, and communication skills.
    • Must be able to utilize the capabilities of those whom she/he supervises by challenging them to perform at higher levels and fostering a culture of continuous improvement.
    • Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
    • Must have attention to detail.
    • Ability to work effectively in a strong service environment amid the pressures of constantly changing priorities.
    • Ability to analyze complex situations accurately and demonstrate creativity in problem solving.
    • Ability to make sound recommendations and decisions regarding complex budget and business management activities.
    • Working knowledge of risk assessment and insurance regulations.
    • Ability to provide information to staff, faculty, caregivers, senior leaders, outside agencies, and community members in a courteous manner with an emphasis on customer service.
    • Ability to handle confidential information with discretion.


    • Personal computer approximately 50% of time.

    Working / Environmental Conditions:

    Physical Demands:
    • Far acuity: ability to see clearly at 20 feet or more.
    • Depth perception: ability to judge distance and space relationship.
    • Field of vision: ability to see peripherally.
    • Occasional sedentary work.

    City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. #LI-RA

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