Director, Practice Management (North Valley)

Requisition: 9125

Job Title: Director, Practice Management (North Valley) - Full/Time

Position Summary and Key Responsibilities

Responsible for strategic planning, management, development and operational performance of multi-disciplinary outpatient satellite practices. Provides leadership to multiple sites in partnership to provide quality patient care in a safe, cost effective, patient focused environment. Collaborates with physician, other health care disciplines and managed care organizations to assure optimal patient care. Manages, directs and coordinates all administrative operations and staff. Collaborates with Director of Clinical Operations in build-out of new satellite locations and operational/staff problem solving.

Manages all personnel activities of administrative staff including medical records, medical receptionist, surgical schedulers and satellite office manager. Recruits, interview, hires, trains, evaluates and disciplines employees. Manages activities of clinical staff in the absence of the Director of Clinical Operations.

Oversees the administrative areas (reception, medical records, customer service) and coordinates their activities. Promotes cooperation of the staff to achieve department objectives and maintain good department relations.

  • Assigns work to staff
  • Provides direction
  • Review work appropriately
  • Ensures that department is run efficiently and in an organized fashion

Assesses and evaluates patient flow in clinical practice sites recommends and implements changes for quality service and care in collaboration with DCO.

Collaborates with DCO, physicians and managers to plan and execute process changes that improve patient care services and patient management.

In collaboration with DCO, develops written protocols for patient care standards with approval from Medical Director and Chief Operations Officer.

Reviews physician schedules periodically to maximize physician efficiency and productivity; coordinates changes with clinical staff and department managers

Request and establishes operating room block time from community hospital for surgical staff as needed.

Minimum Education and Skills Required for Consideration:

Bachelor's Degree; Experience may substitute for educational requirements

Five (5) to seven (7) progressive management experience and five (5) to seven (7) years experience in an ambulatory setting. Experience to include working in a medical/hospital setting with physicians and high level executives for strategic planning, operations and problem solving.

Experience with utilization review, quality assurance and managed care process. Experience communicating and interacting with physicians and executives. Understanding of OSHA guidelines for ambulatory practices.

CA RN License preferred

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.


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