Director of Development, Foundation Experience & Engagement

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

City of Hope's mission is to turn hope into reality. Focused on eliminating cancer and diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments and education.

The Office of Philanthropy's vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

To this end, we invest in our staff through the Team Activation Program (TAP) initiative. This initiative increases the effectiveness of our team through focused transparency and accountability, building trust within teams; training and development; celebrating innovation and risk taking; enhancing team communications and removing roadblocks to maximize activation. The TAP initiative ensures that the Office of Philanthropy is poised to move quickly, effectively and efficiently to maximize opportunities on behalf of City of Hope.

The Director of Development, Foundation Relations and Engagement (DOD) will serve as a member of the Foundation Relations team. The DOD will report to, and work closely with, the Associate Vice President, Foundation Relations. The DOD also will work closely with the Office of Foundation Relations (OFR) colleagues, members of the Transformative Philanthropy team, and members of the Donor Experience and Philanthropy Communications team.

The DOD will maintain primary responsibility and oversight of the donor experience for City of Hope's foundation prospects and donors with an emphasis on proactive, required and strategic communications, reporting, and stewardship opportunities. The DOD will work with OFR colleagues to foster long-term partnerships and strengthen new and existing relationships with the foundation sector to provide sustainable philanthropic support for the immediate and long-term goals of City of Hope.

In this role, the DOD will have the following primary areas of focus:

  • Oversees, in partnership with the OFR team and with colleagues on the Philanthropy Communications and Donor Experience team, as well as in collaboration with fundraisers across OOP, the donor experience for all foundation prospects and donors with a particular focus on Foundation prospects/donors slated for solicitation within the upcoming three to 18 months and foundation donors who have committed transformative gifts to City of Hope.
  • Oversees and manages creative, innovative and customized donor-focused stewardship plans for a portfolio of 75 100 OFR prospects at all stages of the donor cycle.
  • Oversees and collaborates with team members to ensure that that timelines, milestones and deliverables on all OFR stewardship plans are executed.
  • Collaborates with OFR and Donor Experience and Philanthropy Communications colleagues on the development and execution of nuanced, timely and thoughtful communications to foundation prospects and donors from OFR, Office of Philanthropy and Enterprise leadership.
  • Manages the tracking and monitoring of reporting deadlines, implementation and expenditure, and other requirements, working with faculty and colleagues to facilitate timely communications and reporting for foundation donors.
  • Responsible for writing, editing, and proofreading a broad range of reports to foundations in partnership with OFR gift officers, scientists and clinicians. Requires keen attention to detail in narrative and financial reporting crafted for various lay and scientific audiences. Requires ability to translate complex scientific data into terms understandable for an educated lay public.
  • Oversees and arranges engagement, cultivation, stewardship visits by foundation donors and/or their representatives, including working with OFR gift officers in planning and implementing activities designed to engage an increasingly wider circle of current and prospective donors, in line with the stewardship goals of OFR and in collaboration with colleagues across OOP and in Visitor Services.

  • The DOD will share responsibility for cultivating and instilling a culture of excellence, collaboration, accountability, and efficiency throughout the Office of Philanthropy and moving toward the vision of being known as a model of excellence among elite fundraising programs. As an integral member of the Foundation Relations team, the DOD will work closely with OFR colleagues to identify, quantify and understand City of Hope's philanthropic priorities and to develop leadership deployment strategies necessary to guide clinicians, researchers, and staff to enhance philanthropic support for faculty and enterprise priorities.

    The DOD will contribute by employing and modeling key processes and programs that support an office-wide focus on collaboration, efficiencies and metrics-based performance outcomes, in addition to primary role responsibilities. The DOD will actively support a donor experience model and work collaboratively across the OOP to ensure that donor experience as a cultural value.

    This position requires:

    Consistent knowledge and familiarity with national trends in philanthropy, biomedical research and healthcare practice and policy.

    Knowledge and familiarity with advancement, fundraising, and foundation relations best practices.

    Demonstrated experience in creating unique, innovative and highly customized donor experiences, with an emphasis on gratitude to those donors.

    Comfort working in partnership with OFR gift officers with prominent foundation leaders, program managers, and senior leadership and volunteers.

    Experience in developing highly personalized constituent engagement and communications strategies for medical research, health sciences, or major universities or other non-profit organizations.

    Demonstrated ability to craft and present persuasive and complex presentations to donors, volunteers and City of Hope leadership and staff.

    Exceptional organizational, analytical, writing, and editing skills, as well as the ability to work in a collaborative and consultative manner with faculty, administrators, and staff.

    Strong sense of ethical conduct that will inspire confidence and motivation with the proven ability to persuade colleagues and donor prospects, while maintaining confidentiality in all matters as they relate to sensitive donor relations issues.

    A commitment to an attitude of gratitude.

    A curiosity about biomedical research, healthcare practice and philanthropy, learning and a dedication to inspiring curiosity in others.

    Key Responsibilities include:
    • Work collaboratively with OOP and Enterprise leadership and colleagues to develop and execute on strategies to ensure a highly personalized donor experience/stewardship and engagement of City of Hope's foundation prospects and donors.
    • Work collaboratively with the members of the Foundation Relations and Donor Experience and Philanthropy Communications teams and colleagues across Office of Philanthropy to ensure creative and meaningful management, engagement and stewardship of foundation prospects and donors.
    • Participate in the development of thoughtful strategies designed to build and move the foundation prospect pipeline and to move prospects and donors into sustained philanthropic support of City of Hope.
    • Manage the tracking and monitoring of reporting deadlines, implementation and expenditure, and other requirements, working with colleagues across OOP to facilitate reporting for foundation donors. Provide timely and compelling updates and/or reporting related to project milestones, status and impact.
    • Maintain positive and enduring relationships with foundation prospects and donors throughout the gift cycle through engagement opportunities, stewardship reports, strategic communications and experiential engagement strategies. Represent the organization to external audiences, especially foundation leaders and program officers.
    • Initiate opportunities for Enterprise and OOP leadership to interact with foundation prospects and donors and share foundation opportunities with OOP constituencies.
    • Work collaboratively with the Associate Vice President for Foundation Relations to ensure that ELT leadership is appropriately informed/briefed with the information and guidance they need to engage our foundation prospects and donors and to achieve the desired outcomes and actions sought through their engagement.
    • Achieve annual goals as developed in conjunction with the Office of Philanthropy and the Associate Vice President of Foundation Relations.
    • Evaluate programs using financial feasibility studies and market research, including planning and evaluating annual OFR stewardship programs and making recommendations for improvements.
    • Work collaboratively with colleagues across OOP and the Enterprise to ensure that all policy, systems and processes related to City of Hope Foundation Relations are followed, while maintaining a philosophy of continuous improvement, integrating user feedback as appropriate.
    • Leadership responsibilities and representation throughout the Office of Philanthropy and City of Hope, including membership on Philanthropy committees and Task Forces, as appropriate.
    • Maintain high-quality, long-term relationships with City of Hope executive leaders, faculty, and staff. A demonstrated commitment to a culture of philanthropy.

    Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

    Performs other related duties as assigned or requested.

    The following Pillars in Action are the behaviors that accelerate our impact as we deliver on our Vision and Strategic Priorities:

    SPEED. We move with speed.
    • We execute with a sense of urgency.
    • We learn quickly and adjust course.
    • We take ownership and eliminate bottlenecks and barriers.

    FOCUS. We act with discipline and focus.
    • We own City of Hope's enterprise priorities.
    • We deliver measurable results.
    • We explore ideas broadly, and commit to ideas selectively.

    ENTERPRISE. We behave as one enterprise.
    • We work together and advance transparency.
    • We stand by each other and our decisions.
    • We encourage innovative thinking and embrace responsible risk taking.

    CONNECTEDNESS. We connect and network.
    • We attract and collaborate with diverse talent.
    • We connect and extend our relationships.
    • We welcome and embrace external partners.

    SPONSORSHIP. We trust and sponsor.
    • We value and inspire each other.
    • We extend trust.
    • We sponsor each other's success.

    Basic education, experience and skills required for consideration:
    • Bachelor's Degree or Master's Degree in biomedical science, health care, business, philanthropy or related field
    • Experience may substitute for subject area requirements.
    • 5 + years in donor experience/personalized stewardship, foundation relations, development, marketing and communications or related field in non-profit environment. Experience in a complex medical or academic development setting encouraged. Advanced ability to think creatively and independently about concepts requiring advanced analytical skills. Strong writing, editing, and communications management experience required. Experience in a creative, innovative shop encouraged.

    Preferred Education:
    • Advanced degree or subsequent experience

    Preferred Experience:
    • Candidate must easily be able to navigate a wide variety of scientific, business and social settings and enjoy taking the message of City of Hope to individuals and organizations that are not yet familiar with its work.

    • Excellent computer skills. This position requires travel, irregular hours and communication with COH stakeholders, Enterprise leaders, donors, and volunteers outside regular business hours
    • Ability to work well in team-oriented atmosphere; and to lead/motivate internal and external constituencies.
    • Ability to work well with high level executive leadership, donors and volunteers
    • Excellent written and verbal skills
    • Excellent relationship management and customer relationship management skills
    • Ability to effectively multi-task
    • Excellent organizational skills
    • Exhibit leadership qualities
    • Effective facilitator in complex settings
    • Sound judgment and decision making

    • Word, Excel. PowerPoint

    • Computer

    Working / Environmental Conditions:

    Smoke-free environment

    Physical Demands:
    • Occasional lifting of up to 25 lbs.

    City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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