Director, Clinical Trials Support Services

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Job ID: 14744

Job Title: Director, Clinical Trials Support Services


The Director of Clinical Trials Support Services (CTSS) oversees a critical department that serves the research community in the negotiation and execution of all Clinical Trial Agreements, Confidentiality Disclosure Agreements, Material Transfer Agreements, Data Use Agreements and other consortium and collaboration agreements and budgeting assessments. The position is fully responsible for coverage analysis and corresponding budget development involving industry, federal, foundation, and internally funded clinical trials. The Director will also provide guidance on the identification of administrative and patient care costs related to clinical trials and will ensure that contract and budget finalization occurs in a timely fashion. In this role, the director will assume direct oversight for the coverage analysis process and charge determinations and will interact with patient financial services, general counsel, compliance, COH Medical Foundation, research finance and research operations in general.

Responsibilities include:

  • Overseeing coverage analysis, budgeting, and contracting completion in an effective and timely manner.
  • Assisting Budget and Contract Administrators as needed to achieve mandated activation timeline turnaround times.
  • Providing direction regarding City of Hope's perspective on coverage analysis development in conjunction with Research Compliance.
  • Assuming responsibility for large sections of the study start-up process encompassing the services listed above within City of Hope's Clinical Trials Management System (OnCore).
  • Providing exceptional customer service and outreach to the research community in the form of steering committee or working group leadership.
  • Coordinating all administrative operations including staff recruitment, on-boarding, performance management, equipment management, purchasing, and space utilization.
  • Adhering to City of Hope's policies, procedures, compliance and practices by all staff.
  • Analyzing business processes while suggesting and implementing improvements.
  • Developing and executing strategic vision for clinical trial administration.

This role requires maintaining an effective partnership between Department Chairs and research operations leadership. The range of duties is broad and requires an understanding of the mission and goals of the City of Hope.

Essential Functions:

Programmatic Direction
  • Provide oversight of the day-to-day operations of the CTSS office. Partner with the Senior Director of Clinical Research Services determining the short- and long-term vision for CTSS.
  • Under the supervision of the Senior Director, direct the administrative and financial requirements of the department and ensure success in all activities.
  • Develop, revise, and strategize new policies, procedures, viewpoints, and standard practices in conjunction with all aspects of coverage analysis, budget development, and contract execution as they pertain to clinical research.
  • Serve as a subject matter expert with regard to the OnCore CTMS modules specifically related to the CTSS office's core responsibilities.
  • Implement the Senior Director's instructions and keep the Senior Director apprised of important events.
  • Work with the Senior Director, Research Administration to develop cost centers and assist with budgeting and invoicing questions.
  • Work with the Senior Director, Research Protections to confirm alignment across study start-up practices, including IRB approval and ICF development.
  • Work with the Director, Clinical Research Content to ensure alignment between finalized budgets / billing grids and Beacon treatment plans in the COH Electronic Health Record (Epic)
  • Work with the Director, Clinical Research Billing to improve budget development practices as it relates to recharges and study sponsor invoicing / payments
  • Provide regular reports, including performance metrics, on staffing and resources and advise on desirable actions and procedures to Department Chair(s) and senior leadership.
  • Liaise with supporting campus units including, but not limited, to Human Resources, Payroll, Office of Sponsored Research, Research Data and Management Analysis, Corporate Accounting, Clinical Trials Office, Subject Protections Committees, Office of Foundation Relations and Facilities and use those contacts to request support and solve problems.

Departmental Management:
  • Ensure coverage analyses, budgets, and contracts are developed for all clinical trials, as needed.
  • Manage a timely, effective, and efficient turnaround of the coverage analysis, budgeting, and contracting workload, all-inclusive.
  • Provide oversight and ownership of CTSS-based databases, metrics development, and data accuracy.
  • Remove roadblocks for tasks that have been within the purview of the CTSS office beyond pre-established timelines to ensure quick resolution, and escalation of challenges as needed.
  • Serve on steering committees or working groups as appointed by the Senior Director.
  • Manage clinical trial activity under the purview of CTSS by directing the reconciliation of expenses charged and end-date. Identify annual fiscal needs and make financial recommendations to the Senior Director.
  • Keep abreast of COH accounting procedures and directives, and keep the Senior Director informed of same.
  • Provide the Senior Director with fund projections and staffing lists for both research and support staff on a regular basis and at fiscal closing.
  • Use COH systems to monitor personnel appointments, payroll, travel claims and other reimbursements, expenditures, transfers of funds and other transactions.
  • Ensure that fiscal year end closing is completed on time and accurately as it pertains to CTSS.
  • Ensure that annual budgets for CTSS are developed accurately, on time, and within the overall institutional guidelines

Personnel Management:
  • Direct all CTSS personnel and serve as a management resource for on boarding.
  • Manage writing of job descriptions, hiring, layoffs, terminations, evaluations, appointment entry on COH systems, record keeping, and other aspects of personnel management.
  • Supervise staff training, prioritize and assign work to the department staff, and follow up to ensure accurate and timely completion of work.
  • Coordinate staff work and assist staff by answering questions and informing them of COH procedures.
  • Hold regular meetings with departmental personnel to discuss administrative issues and issuing of guidelines for internal procedures. Cascade information from the Senior Director or other leadership meetings attended by the Director.
  • Review and approve time sheets (via API) for directly supervised staff.

Facilities, IT, and Equipment Management:
  • Work with Facilities and Information Technology Services to effectively manage and plan for changing needs in the areas of facilities, computers and other equipment.
  • Responsible for the physical security of department space and maintain liaison with campus units that are responsible for security and safety.
  • Advise the Senior Director and leadership on the use of department space and desirable modifications to improve operations.
  • Anticipate and plan for changing equipment and facility needs as the department work develops.
  • Serve as principal liaison to campus units for repairs and modifications to offices and utilities including HVAC, phones, data lines and locks.
  • Manage inventoried equipment including preparation of annual inventory reports which includes provision of a yearly listing of all shared equipment within the department.
  • Ensure maintenance contracts are obtained for copiers and other office equipment and that routine maintenance is performed as well as repairs for breakdowns.

Other Responsibilities:
  • Work with the Office of General Counsel and the Contract Administrator to negotiate and finalize Master Service Agreements and Clinical Trial Agreements as needed
  • Liaise with Patient Finance to ensure appropriate payment or reimbursement designations are in place based on Institutional compliance decisions, nationally recognized guidelines, or information from denials management reports
  • Oversee of the process of building complete and accurate clinical trial budgets or the development of relevant budget estimates.
  • Provide training to Principal Investigators, Sponsors, Legal counsel, CRO's, Business Managers, CRA's, and/or Support Staff on COH policies and procedures regarding clinical trial billing processes.
  • Provide timeline / general status updates to Investigators, Study Teams, COH Leadership on a weekly basis or as requested.

Minimum Education and Skills Required for Consideration:
  • Must have a Bachelor's Degree healthcare administration, business, finance, science or related field.
  • Must have at least 5 years of healthcare management experience in an academic research or healthcare environment.
  • Must have at least 5 years of progressively responsible management experience.
  • Must be proficient in Microsoft Office Suite.
  • Must have Demonstrated experience in clinical trial budget development, contracting, coverage analysis drafting, and overall financial management.
  • Key Skills, Knowledge, Abilities, and Competencies that candidates must possess. (SKAC)
  • Demonstrated professionalism and integrity.
  • Demonstrated knowledge of the principles of management and accounting and their use in a research/scientific/medical environment.
  • Ability to analyze complex administrative and financial data, create reports and craft effective solutions to both long- and short-term problems.
  • Demonstrated ability to work independently, set own priorities, recognize problems and follow up to ensure effective action is completed.
  • Excellent oral and written communication skills.
  • Skill in working collaboratively in a team-oriented environment, recognizing others' expertise and collaborating on final outcomes.
  • Demonstrated ability to supervise and motivate professional and administrative support staff, including interviewing, selection, training, performance reviews and disciplinary action.

Preferred Education and Skills:
  • Master's Degree
  • Knowledge of Good Clinical Practice Guidelines, ICH Guidelines, FDA and HIPAA regulations, Medicare policy on Routine Costs in Clinical Trials
  • Oncore experience

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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