Device Engineer

As part of the team, the position will help to establish and maintain the systems, tools, policies, and processes required to centrally manage, maintain, and grow the endpoint environment. Duties will focus on definition, implementation, tracking and configuration of the endpoint computing environment for workstations, laptops, mobile devices, and other endpoint platforms (i.e. Macs) as well as testing and qualifying all endpoint device software and updates in accordance with compliance and audit requirements. In addition, this position will support the team in defining and creating the next generation endpoint platform for the enterprise. This position will work closely with departments and vendors to address the complete life-cycle management of all computing and software-related technologies – from policy development through system set-up, security, updates/changes, support and off-boarding of employees. With the team, this position will manage the development of all departmental images and software deployments for enterprise projects such as PC Replacement or Operating Systems upgrades, working closely with Citrix for VDI, Microsoft on all Windows and Office-related changes.

Responsibilities include:

  • Possess strong leadership skills and a proven track record for managing large and complex initiatives and delivering positive results.
  • Proven ability to build and contribute to teams that are exceptionally customer-oriented, deliver business value and are well respected within the organization.
  • Provide strong thought leadership with the ability to create a vision and link the IT strategy with the company’s business strategy.
  • Ability to maintain detailed project plans that include milestones, tasks, and target/actual dates of completion.
  • Ability to translate and organize goals/objectives into actionable plans, projects and committed time frames, and then manage the effort, communicate status and mitigate risks and issues.
  • Knowledge of project and system development methodologies (e.g. Waterfall, Agile) and the demonstrated ability to apply and adopt methodologies to align with project needs and drivers.
  • Demonstrated ability to perform effective risk planning and mitigation.
  • Ability to create technical and business documentation including white papers, knowledgebase articles, system diagrams, workflow diagrams, and presentations.
  • Ability to accurately scope, define and estimate work effort and resource plans for assigned projects.
  • Experience with workflow analysis and process redesign to improve efficiency and performance.
  • Demonstrated experience managing (scope, forecast, and monitor) budgets.
  • Demonstrated ability to develop metrics and reporting frameworks to measure efficiency and effectiveness, facilitate appropriate resource allocation, and increase the maturity of programs.
  • Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adapt new ideas and concepts, and to work independently or as part of the team to work on multiple tasks.
  • Ability to multi-task and provide deliverables within fixed timelines and under pressure, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
  • Experience recommending/implementing support for new processes and software, including developing tools and process documentation for endpoint imaging and provisioning.
  • Successful track record of assisting in the planning for application and/or desktop virtualization.
  • Ability to provide technical support to customers in a highly complex environment by investigating and resolving systems-related matters of significance.
  • Experience creating AD Group Policies for a diverse computing environment. Desktops, laptops and wireless devices must all be imaged (system set up) appropriately for the intended use.
  • Ability to assist with developing policies to address a rapidly-changing technology environment.
  • Moving functionality to the cloud (Internet-based services). The next few years will require in-depth planning for moving more functionality to the cloud so staff (and contractors) can access what they need anytime, anyplace, any device.
  • Creating documentation, writing Knowledge Base articles, and giving presentations to senior staff on significant changes proposed and planned for implementation.
  • Capable of clear and sound reasoning, with a demonstrated ability to use good senses, and sound judgment in practical matters.
  • Understanding of systems analysis, systems architecture, and systems engineering principals such as TOGAF -
  • The Open Group Architectural Framework, Zachman/Taxonomy, Federal Enterprise architecture, or Gartner
  • Working knowledge of the principals of Systems/Software Development Life Cycle (SDLC).
  • Demonstrated experience with fundamentals, principals, and processes related to change control for information systems.
  • Knowledge of testing fundamentals, the creation of test plans, and processes to ensure the identification, tracking, and remediation of bugs, errors, and defects.
  • Experience supporting software and hardware for business use, analyzing problems and assisting customers with issue resolution, and exercising best practices to monitor and conduct preventive and routine maintenance on business systems.
  • Understanding of IT infrastructure components including desktop/server-class hardware, software, network and telephony.
  • Demonstrated understanding of information system security fundamentals and principals, including security protocols, encryption and access management to ensure adherence to regulatory/compliance requirements.
  • Working knowledge of basic analytics/statistical principles, and the ability to synthesize complex information into an easy to understand manner.
  • Knowledge of business workflow and associated terminologies, and the ability to document them with industry standard tools such as Visio or PowerPoint.
  • Ability to work with customers and vendors to analyze problems, determine appropriate courses of action, and identify root causes and resolutions.
  • Possess outstanding communication (written and verbal), listening and interpersonal skills; and be able to quickly establish credibility and rapport with a broad set of executives and constituencies.
  • Proven track record of collaboration and relationship building across diverse teams in a heterogeneous environment
  • Ability to develop and enhance partnership with customers, take ownership of issues, and assist customers in navigating ITS using “warm handoffs” and other related techniques
  • Ability to prepare and give presentations, and to communicate (written and verbal) complex technical content to technical and non-technical stakeholders
  • Ability to work with customers to conduct detailed requirements gathering and analyze information to translate customer objectives into a detailed technical implementation plan
  • Experience mentoring, coaching and training of staff, and creating personal development plans

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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