Coordinator, Workplace Giving & Employee Engagement

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary

City of Hope’s mission is to “turn hope into reality.� Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments and education.

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

To this end, we invest in our staff through the Team Activation Program (TAP) initiative. This initiative increases the effectiveness of our team through focused transparency & accountability, building trust within teams; training & development; celebrating innovation & risk taking; enhancing team communications and removing roadblocks to maximize activation. The TAP initiative ensures that the Office of Philanthropy is poised to move quickly, effectively and efficiently to maximize opportunities on behalf of City of Hope. Your onboarding plan has been developed to introduce you to the leadership, colleagues and systems that support these outcomes.

The Coordinator will contribute to this vision by providing support for, and participating in, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes. Through the provision of administrative support, the Coordinator will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission. In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team.

Specifically, under the direction of the Director, Workplace Giving and Employee Engagement, the incumbent will provide administrative support to the team, with an emphasis on project-based work, as follows: assists in the coordination and collaboration with industry, corporate, company, individual and employee giving contacts to carry out workplace giving campaigns; interface with participating workplace giving partners and other employers, as well as vendors, to facilitate the coordination process.

Essential Functions

  • Interface and establish rapport with participating corporate Employee Giving campaign contacts with the purpose of expanding external programs, represent City of Hope at external employee giving campaigns.
  • Manage Employee Giving stewardship programs for internal and external donors. Ensure that donor data is appropriately recorded and maintained in AccessHope and stewardship letters/emails are sent in a timely manner according to program processes.
  • Research, follow-up and fulfill routine requests, including sending information, responding to employee giving inquires and questions; refers unusual situations to supervisor.
  • Manage national, state and local annual campaign applications; submit all necessary application documentation; ensure City of Hope meets federal and state campaign compliance rules and regulations.
  • Manage Office of Philanthropy matching gift processing, stewardship and develop programs; input, update and maintain all City of Hope matching gifts according to the matching gift processes in AccessHope.
  • Manage Donor Relations email inquiries and update constituent records as requested, e.g., do not mail request, re-receipts, City of Hope policy inquires.
  • Ability to use COH databases (AccessHope) and other internal programs, as well as Microsoft Word, Microsoft Excel and PowerPoint to prepare reports and presentations.

Position Qualifications
  • Associate’s Degree. Experience may substitute for minimum education requirements.
  • Minimum of three or more years of demonstrated administrative responsibilities with exposure to fundraising.
  • Prior experience interfacing with business executives and other professionals.
  • Experience using all Microsoft Office products (Word, Excel, Outlook, and PowerPoint) are essential.
  • Experience using fundraising databases.

Skills/Abilities
  • Interface with internal/external customers at all levels.
  • Manage and coordinate multiple tasks simultaneously.
  • Compose letters, memoranda.
  • Work effectively and maintain accurate, detailed logs and records under intense deadline pressure.
  • Creative ability to develop new ideas.
  • Instruct/train others.
  • Research information.
  • Excellent proofreading skills.
  • Superior judgment.
  • Able to multitask
  • Exceptional customer service skills.
  • Exceptional organizational skills and attention to detail.
  • Comfortable with and able to effectively use a number of computer applications.
  • Excellent verbal communication skills.
  • Excellent written communication skills.
  • Excellent public speaking skills.
  • Excellent customer service skills.
  • Ability to deal well with potentially difficult individuals who may call or visit COH.

Working / Environmental Conditions
  • Travel up to 20%
  • Subject to many interruptions.
  • Occasional pressure due to deadline requirements.
  • Occasionally subject to changing priorities and work assignments.

Physical Demands
  • Moderate physical effort. Lift/Carry up to 25 lbs.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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