Clinical Research Program Navigator

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Requisition ID: 10015

Job Title: Clinical Research Program Navigator

Position Summary and Key Responsibilities:

Assists patients and family members in linking to resources, problem-solving and navigating through the continuum of care. Enhances the care experience of patients and families by acting as a resource for information, assistance and problem resolution throughout their experience at City of Hope. Collaborates with members of the Clinical Research Team and other City of Hope staff in enhancing and improving systems and processes that impact the care experience of patients and families.

The Clinical Research Unit under the auspices of City of Hope's Research Operations, utilize a staff leadership model and every employee is expected to take a leadership role in enhancing the patient experience. The CRPN is actively involved with clinical research patients diagnosed with cancer and treated in the CRU (Clinical Research Unit). This position also includes active participation in marketing, educational and group programs, program development and fundraising efforts, and outreach to patients, families, other City of Hope departments and the community.

Essential Functions:

  • Contacts new patients to introduce the patient navigator role and arrange initial meeting. Orients patients and families to City of Hope's clinical research program, informing them of available services and resources. Provides tailored educational materials, practical information and support. Provides tours of treatment areas as appropriate.
  • Identifies needs of patients and families through discussion and/or review of bio-psychosocial screening form. Actively assists patients and families with problem resolution, intervening directly when appropriate and/or triaging to appropriate individual or department.
  • Follows up with patient, family and/or staff to ensure that identified needs have been addressed and any problems resolved.
  • Works closely with COH appointment schedulers and the clinical research staff and coordinates the most efficient schedule for clinical research patients. As a back-up, will have the ability to schedule patient appointments when needed.
  • Contacts patients prior to their clinic appointments to confirm their appointment (s) to verify their understanding and to identify any barriers which may interfere with their appointments. Patient communications will be documented in the patient's record.
  • Escorts patients and families to clinic when needed or arranges for volunteer escort. Provides tours of areas pertinent to patient's care.
  • Collaborates with members of the Clinical Research Team, the Patient Advocate and other City of Hope staff in identifying barriers encountered by City of Hope patients and their families, recommending system improvements and implementing changes that enhance the care experience.
  • Reaches out to patients and families in clinic waiting rooms, the clinic exams rooms, the inpatient units and other areas to promote awareness of available support services.
  • Along with the clinical research team, develops data base to capture patients who are being navigated by the CRPN. Works with the clinical research team to develop metrics to track patient satisfaction and to identify areas of improvement. Collaborates with program evaluators and other team members in evaluating services and using findings to achieve excellence.
  • Provides assistance to the research team as needed including and not limited to: transportation of research kits and/or specimens to designated areas; transportation of research medications from IDS pharmacy to patient care areas; assist with monitoring visits as needed, etc.
  • Represents City of Hope's clinical research program at community activities when appropriate and participates in educating the community about clinical research at COH.
  • Assumes leadership and coordination roles in program development and participates seeking out community resources which may assist with addressing barriers to patient care.
  • Participates in professional educational activities related to clinical research at COH.
  • Assists with promoting clinical research as an opportunity for patients, to staff within COH's community at large, to COH's community practices and to the general population when appropriate.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Minimum Education and Skills Required for Consideration:

  • Bachelor's Degree. Experience may substitute for minimum education requirements. Bachelor's Degree in Health or Health-related field is preferred.
  • Three of more years of experience working in hospital / health care settings and interacting collaboratively with medical teams.
  • Position requires strong exercise of customer service experience / skills.
  • Knowledge of oncology health care and psychosocial needs of cancer patients and their families, preferred.
  • Medical Terminology training or trained within 6 months of hire.
  • Demonstrated skills in written and verbal communication
  • Demonstrates good interpersonal / customer service skills.
  • Demonstrates good phone etiquette.
  • Demonstrates good problem-solving skills
  • Ability to organize and manage multiple tasks / projects simultaneously.
  • Exhibit grace under pressure.
  • Demonstrates sensitivity to patient care and privacy.
  • Demonstrates sensitivity to cultural needs.
  • Knowledge of patient / resource boundaries.
  • Ability to communicate highly technical information into layperson's terms
  • Fosters and promotes a positive image and professionalism.
  • Bilingual (Spanish speaking preferred)
  • Knowledge of Microsoft Word and Outlook or other email application experience required, knowledge of Excel and PowerPoint are preferred.

Meet Some of City of Hope's Employees

Libby F.

Sr Prospect Research Analyst

Working within the Foundation and Relations Department, Libby prepares and provides frontline fundraisers with prospective donor profiles—financing City of Hope’s outstanding patient care and clinical research.

Sharee D.

Organization Development Training & Data Analyst

Sharee assesses data and devises the most effective means of achieving City of Hope’s virtuous health care goals. She explores all options available to assure the very best possible outcomes for patients in need.

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