Chaplain - Spiritual Care Services

Job Title: Chaplain

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

The chaplain is a professionally-trained individual who provides inter-faith spiritual care, counseling and guidance to patients, families and, as appropriate, City of Hope staff members. Chaplains provide expert spiritual assessments and care plans, which integrate a person's existential, spiritual and emotional well-being into medical plans, improve quality of care and enhance patient experiences.Chaplains provide cultural competency education to medical teams, enabling ethical and respectful engagement with families whose religious beliefs may complicate adherence to medical recommendations. Additionally, chaplains provide regularly programmed support to front line staff as well as impromptu debriefing and/or support to teams as needed.

This individual actively works, within a multidisciplinary team, to ensure optimal delivery of spiritual care and both participates in and occasionally leads performance improvement initiatives. It is expected that the individual who holds this position is able to actively participate with colleagues in constructive problem-solving, program development, as well as to create and facilitate innovative and impactful support programs for patients, caregivers and staff.

The Department of Supportive Care Medicine and the Sheri & Les Biller Patient and Family Resource Center utilize a staff leadership model and every employee is expected to take a leadership role in the department. Staff will also be expected to actively participate in marketing, educational and group programs, program development and fundraising efforts, and outreach to patients, families, other City of Hope departments and the community.

Essential Functions:

  • Provides timely, appropriate and respectful spiritual care services to patients and families of all faiths and belief systems.
  • Uses an interfaith approach with religious and cultural sensitivity to diverse belief needs when presented with requests for chaplain services of any faith
  • Delivers care in a manner consistent with the standards of the Association of Professional Chaplains (APC).
  • Exercises skill in spiritual crisis management to assist patients in coping with cancer in all of its' phases: diagnosis, living with cancer, recurrence, end-of-life, and survivorship.
  • Acts effectively as a liaison for appropriate referrals to other services including social work, psychiatry, psychology, palliative medicine and medical management.
  • Guides patient and families through end-of-life spiritual issues specifically to enable patients to make critical and ethical end-of-life decisions, respectful of the theological background.
  • Offers developmentally age-appropriate spiritual support to pediatric patients and demonstrates skill in working with families/caretakers of pediatric patients, if assigned to Pediatrics.
  • Collaborates with and promotes teamwork among all members of the healthcare team;
  • Participates in interdisciplinary rounds and serves on institutional committees as appointed.
  • Assumes leadership role in departmental marketing and program development.
  • Uses effective decision-making and problem-solving skills in managing patient care, hospital and administrative needs.
  • Demonstrates exceptionally strong communication skills.
  • Builds and maintains relationships with community religious leaders and groups.
  • Participates in recruitment, training, supervision and support of spiritual care volunteers.
  • Works consistently towards organizational goals and patient satisfaction.
  • Meets and maintains all professional and regulatory standards.
  • Participates in professional continuing education activities that advance knowledge, skills and competencies.
  • Participates in performance improvement activities to promote continuous improvement in care delivery.
  • Demonstrates assimilation of core organizational values within own practice.
  • This position will work very closely with all members of the Supportive Care Medicine Division and the Biller Patient and Family Resource Center. Collaboration with social work, psychology, psychiatry, physicians, nurses, and other members of the health care team.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Position Qualifications:

Minimum Education
  • Masters in Divinity or equivalent

Minimum Experience
  • 1 year spiritual care counseling experience in hospital or hospice setting

Required Courses/Training
  • 4 units CPE (Clinical Pastoral Education)

Preferred Education
  • Masters in Divinity and 4 units CPE (Clinical Pastoral Education)

Pref. Certification/Licensure
  • Board Certified Chaplain (BCC)

Preferred Field of Expertise
  • Spiritual Counseling

  • Excellent organizational skills;
  • Excellent team work skills;
  • Excellent English oral and written skills;
  • Spanish proficiency preferred.

  • Proficiency with Microsoft Word; Outlook

Machines/Equip: Req./Pref.

Personal computer, computer peripheral equipment, other office technology (phone, fax, copier, pager, etc)

Working / Environmental Conditions
  • Atmosphere and environment associated with a hospital setting;
  • Occasional irregular hours; occasional overtime to meet patient need;
  • Occasional pressure due to multiple calls and inquiries, and nature of work inherent to oncology spiritual care.

Req. Protective Equipment
  • Infection control equipment to enter certain patient rooms.

Physical Demands
  • Light physical effort (lift/carry up to 10 lbs);
  • Frequent standing/walking;
  • Occasional reaching, stooping, bending, kneeling, crouching;
  • Telephone and computer use

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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