Business Continuity/Disaster Recovery Program Manager

Reporting to the Chief Risk Officer, the BC/DR Program Manager is responsible for coordinating and collaboratively developing and maintaining business (mission) continuity and disaster recovery plans and procedures for all City of Hope business functions. The BC/DR Program Manager will collaborate with department, and senior level leadership to establish and maintain plans to ensure the continuity of operations in all facets of our operations.

Key Responsibilities include:

  • Make recommendations and take actions to develop BC/DR program structure
  • Guide business owners to create Business Continuity Plans – Conduct education and orientation sessions for departmental planning teams – Consult with, and coach departmental leadership and planning teams as they operate – Assist departments to analyze processes and identify their critical functions – Monitor progress, review completed departmental continuity plans, and provide feedback to departments on how to improve their work plans
  • Work with functional leaders (at Departmental, entity and organizational levels) to design, plan and conduct BC/DR plan exercises, and track and ensure completion of resulting action items
  • Implement and Coordinate Preparedness Efforts that Bridge Multiple Departments – Identify relationships and dependencies among departments – Negotiate preparedness and recovery solutions when processes are shared by multiple departments – Assist in coordination across functional areas, for effective planning where necessary
  • Provide outreach, education, and marketing to leadership, directors and managers
  • Give presentations to organizational leadership, and other stakeholder groups
  • Create content and conduct training related to BC/DR plans and processes
  • Promote readiness initiatives to organizational leadership – Identify, design, and advocate for initiatives that will support readiness – Create reports, including an annual report to the Executive Team and the Audit Compliance Committee of the Board of Directors on the organizations BC/DR program activities, accomplishments and needs.
  • Communicate and collaborate with outside entities to support BC/DR program needs, as necessary
  • Communicate with disaster-preparedness staff at other academic medical centers and cancer centers, locally and nationwide to share and ensure best practices

Institutional/Professional Standards:

  • Comply with CA DHS standards for BC/DR planning
  • Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job
  • Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards
  • Adhere to all hospital policies and procedures
  • Knowledge and adherence to Infection Control and Environment of Care Guidelines and procedures ad described in the annual education module
  • Knowledge and adherence to best industry practice for BC/DR program development and maintenance


  • Bachelors degree or a minimum of 10 years of related professional level experience.
  • 5-8 years of recent professional-level experience in business continuity planning, policy development, and coordination in large organizations with multiple priorities; or equivalent combination of education and experience. A demonstrated understanding of the State of California and Federal government techniques for planning and implementing emergency services, including various mutual aid systems.

Preferred Certifications and Abilities

  • Certification as a Business Continuity Planner or ability to achieve certification (preferred)
  • Experience with Information Technology and Operational Recovery, Crisis and Communications Management, Risk Assessment, Business Impact Analysis, Strategy and Plan Development, and Program Quality Assurance activities (exercise, maintenance)
  • Excellent working knowledge of computer systems, database and spreadsheet management. Microsoft Outlook, Word, PowerPoint and Excel and Adobe Acrobat Writer and Reader and web-based business practices

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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