Ambulatory Care Assistant

Requisition ID: 10779

Job Title: Ambulatory Care Assistant

Shift:Per Diem | Days

Union: SEIU

Pay Range: $15.32- $22.98 per hour

Department: Medical Oncology Infusion

Location: Duarte, CA

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Will provide support for the physician and nursing staff in the delivery of healthcare by performing a variety of clinical and clerical duties.

Essential Functions:

  • Will provide direct patient care services as determined by the patient's plan of care under supervision of a physician and licensed support staff.
  • Documents patient's height, weight, temperature, pulse, respiration and blood pressure
  • Report changes in patient's physical status to the licensed staff
  • Review and record medical history including current medications
  • Performs diagnostic tests, administers medications, transport of medication and disposal at the direction of the license staff, and collects/prepares specimens as directed by written clinician orders. May communicate test results upon the written direction of the physician and licensed support staff
  • Administer injections ordered by physicians
  • Assist nurses, physicians, physician assistant or nurse practitioner with procedures accordingly
  • Responds to requests from patients, visitors, families, colleagues and physicians in a courteous, efficient, and timely manner.
  • Maintain supplies and cleanliness of clinic
  • Performs phlebotomy per City of Hope policy and procedure
  • Assists with application of simple, non-sterile, clean dressing changes (i.e. clean technique where assessment is performed by a licensed nurse and where no debridement of packing is involved)
  • Performs routine clerical tasks including answering of phones, responding to patient call lights, faxing information, assembly and on-going maintenance of the medical record to include; gathering information from outside sources and managing paperwork associated with patient activity. May gather information upon the direction of the clinician and properly document and/or transcribe patients' disability status
  • Completes Allscripts information for add-ons or walk-in patients. Assists with registration, admitting, transfer, preparation for surgery, and discharge procedures.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:

  • Communication - Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
  • Customer Service - Seeks to understand customer needs and works to exceed customer expectations (internal and external).
  • Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
  • Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
  • Stewardship - Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
  • Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals.

Position Qualifications:

Minimum Education

  • High School Graduate or equivalent plus one of the following:
  • Non-licensed graduate of a Registered Nurse or Licenses Vocational Nurse (LVN) program; or
  • Enrollment in an approved RN program and completion of at least one medical surgical clinical rotation; or
  • Certification as a Medical Assistant; or
  • Successful completion of a Medical Assistant Program; or
  • Certification as a Nursing Assistant (CNA); or
  • Two years medical office experience

Minimum Experience

  • Requires one year of patient care experience. CNA or Medical Assistant Certified

Req. Certification/Licensure

  • BCLS Certification

Pref. Certification/Licensure

  • Certified Medical Assistant; Phlebotomy certification; CNA certification

Skills: Other

  • Foster and promote a positive image and professional appearance
  • Sensitivity to intercultural relations

Aptitude: Req./Pref.

  • Answer telephones
  • Document activities
  • Coordinate and follow up with requests
  • Obtain data from a variety of sources and input into computer
  • Comprehend medical terminology


  • Microsoft office skills
  • Allscripts

Machines/Equip: Req./Pref.

  • Diagnostic equipment
  • Medical equipment and devices
  • Patient call system
  • Wheelchair and assistive devices

Working / Environmental Conditions

  • Atmosphere and environment associated with patient care areas
  • Contact with patients/families under varied circumstances
  • Sensitivity to intercultural relations
  • Likely exposure to infectious, radioactive or biohazardous agents.
  • Likely exposure to housekeeping/cleaning agents/chemicals
  • May perform emergency care
  • Occasional exposure to unpleasant patient of unit elements
  • Regularly exposed to the risk of blood borne pathogens
  • Subject to situations involving grief process and related issues
  • Subject to varying and unpredictable situations

Req. Protective Equipment

  • Eye Protection/Goggles, Gown, mask, medical gloves, respirator

Physical Demands

  • Heavy physical effort (lift/carry up to 50 pounds)
  • Prolonged. Extensive, or considerable standing/walking
  • Lifts, positions, pushes and or transfers patients
  • Lifts supplies/equipment
  • Considerable reaching, stooping, bending, kneeling, crouching

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Meet Some of City of Hope's Employees

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