Operations Manager - Entertainment
- Beverly Hills, CA
This colleague will be responsible for the operational integrity of multiple Entertainment Banking teams managing diverse and complex client relationships. Promotes and implements quality service to clients when ensuring that the department consistently complies with CNB operational policies and procedures, as well as applicable regulations. Oversees the effective management of risks associated with operational aspects of client relationships. Ensures regulatory compliance and colleague adherence to CNB policies and procedures. Responsible for indirect supervision of Account Officers/Managers and direct management of operational staff, including training and development. They provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. Provides operational support to Team Leaders and Relationship Managers. Acts as liaison with branches and departments to resolve operational or service related issues.
Minimum 5 years of Operations experience
Minimum 7 years of Banking experience
Minimum 3 years of supervisory or management experience
Minimum 3 years of Advanced level experience in Microsoft Office skills, including Word, Excel, Access and PowerPoint preferred.
~Comprehensive knowledge of all aspects of operational banking functions
~Strong understanding of regulations, state and federal laws, procedures, practices and principles for deposit operations
~Thorough knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures
~Good management skills with emphasis on planning, organization and scheduling
~Excellent verbal and written communication skills to effectively interact with all levels of management and staff
~Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues.
~Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.
Equal Opportunity/Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans
Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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