Card Fraud/Servicing Specialist

    • Los Angeles, CA

Job Details:
CARD FRAUD/SERVICING SPECIALIST

WHAT IS THE OPPORTUNITY?
The incumbent will perform real-time/near real-time card monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent fraud usage of ATM/Debit/Credit cards. Reviews daily reports to identify and verify potential fraudulent activities with clients. Close cards and order replacements as needed. Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies. Support Reg. E/Credit card claim process by entering claim details into database. May need to provide temporary coverage during the alternate work schedule operation, which may include swing shift and/or weekends.

Banking and Investment Services Division
As a member of City National's Banking & Investment Services group, you will be part of the essential central operations and back-end hub for all of the bank's lines of business.

WHAT WILL YOU DO?

  • Perform real-time/near real-time card monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent and detect fraud usage of ATM/Debit/Credit cards.
  • Reviews daily reports to identify and verify potential fraudulent activities with clients.
  • Close cards and order replacements as needed.
  • Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies.
  • Support Reg. E/Credit card claim process by entering claim details into database.
  • Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process.
  • May need to provide temporary coverage during the alternate work schedule operation, which may include swing shift and/or weekends.

WHAT DO YOU NEED TO SUCCEED

Must-Have
  • H.S. Diploma
  • Minimum 1 year of branch or back office banking experience.
  • Minimum 1 yr. of general office or accounting experience.


Skills and Knowledge
  • Must be able to trouble shoot and resolve client concerns
  • Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients.
  • Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone based service environment with an emphasis on quality.
  • Ability to sit for prolonged periods of time.
  • Must be flexible to handle multiple tasks simultaneously.
  • Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment.
  • Must be self-motivated and be capable of working both independently as well as in a team.
  • Experience using Microsoft Office (Excel, Word, Access)


To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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