Home Mortgage Processor Specialist

1 week agoBarrington, RI


As an employee of Citizens Bank, youbecome a part of an organization committed to serving customers, colleagues andcommunities in which we do business. Citizens Bank is an established andsuccessful financial services company with a branch presence in 12 states andthe ability to conduct business globally. We are committed to offeringcomprehensive and competitive benefits, encouraging our colleagues to developand grow their careers, and providing a fiscally sound and stable workenvironment while delivering to our customers.

The incumbent completes a variety ofregulatory and clerical tasks to support Processing, Closing and Underwritingfunctions including but not limited to:

  • Preparing and completing disclosure packages
  • Completing appraisal requests
  • Flood reviews
  • Forwarding and monitoring receipt of title reviews
  • Complete verification of employment
  • Obtain homeowner's insurance
  • Index documentation
  • Data enter loan information (if applicable)
  • Faxing and following up on documentation if needed
  • Adherence to regulatory and bank guidelines and department standards is required
  • Review submitted documentation to ensure compliance with bank requirements
  • Access websites as needed
  • Follow up on documentation issues with customers
  • Complete review within department standards
  • Able to process all mortgage or home equity products efficiently
  • Enter clear and concise comments, edit information, and document application
  • Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation
  • Basic knowledge of secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc)
  • Meet or exceed department productivity and quality standards within department turn-time standards


  • Proficient in PC skills
  • 2-3 years of work experience in either an office or retail environment processing loans
  • Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites
  • Experience in oral and written communication with internal and external customers
  • High School Graduate or Equivalent

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Monday-Friday