Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
C.H. Robinson

Customer Account Specialist - Brokerage Sales

Orange, CA

Are you a "people person"? Do you enjoy helping customers? Your next opportunity as a Customer Account Specialist checks all the right boxes. Create your career by building trusted and strategic relationships with our global customers and collaborating with your internal teams to creatively solve challenges our customers may encounter. You'll lean into our proven processes and innovative technology platform to manage shipments while growing your expertise in account management, sales and operations.

POSITION SUMMARY

The Customer Account Specialist - Brokerage Sales is responsible for delivering a quality customer experience, building customer relationships, generating demand, and managing process execution for existing C.H. Robinson Brokerage customers. This role will partner with Portfolio Executives, territory sales, operations, and capacity resources as an active member of an account team to ensure the customer's freight moves as planned and takes actions to resolve exceptions. This position is aligned to a portfolio of customers both actively shipping and dormant, and focused on customer service and demand creation. As a critical customer support contact, the Customer Account Specialist resolves issues and drives exceptional service through continuous improvement process and initiatives.

Want more jobs like this?

Get Business Operations jobs in Orange, CA delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Customer Experience:

  • Establishes contacts and builds relationships with customers to understand the customer's needs
  • Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
  • Manages conflict and navigates difficult conversations with the customer using tact and diplomacy
  • Responds to customer inquiries and provides updates related to exception management in a timely manner
  • Recognizes opportunities to leverage automation and take action to promote value
  • Proactively calls dormant customers to reestablish contact and generate demand
  • Ensures quality execution against expectations, identifies issues, and implements solutions
  • Provides pricing to quote requests following SOPs and pricing tools
  • Executes pricing strategy through applying effective negotiation skills, market acumen and knowledge of customer buying habits
  • Contributes daily to the growth of the business by understanding commitments, listening to customers' needs and providing specific knowledge to influence results

Process Efficiency:

  • Accountable to adopt and apply new tools and processes that improve overall workflow
  • Learns and applies best practices to maintain consistency and gain efficiencies across the network
  • Utilizes data/reporting to identify opportunities to improve service and grow wallet share
  • Partners with internal resources to ensure account processes and SOPs are complete and adhered to
  • Actively engages in daily/weekly team stand ups

Execution:

  • Leverages technology for order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)
  • Executes customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost-effective solutions for the customer
  • Certified Navisphere 2.0 Admin, able to create customer and supplier logins and support training
  • Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner
  • Works directly with, Portfolio Executives, Territory Sales, Operations and Capacity teams to create, refine, and improve daily execution and ensure exceptional service is delivered to C.H. Robinson customers
  • Performs non-standardized operational work as needed to ensure a high-level customer experience
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

  • High School Diploma or GED
  • Customer Engagement Experience
  • Ability to travel up to 5% (domestically)

Preferred:

  • Bachelor's Degree from an accredited college or university
  • Attention to detail, accuracy, and problem solving
  • Demonstrated negotiation, collaboration, and influencing skills
  • Basic proficiency in Microsoft Office Suite of Programs
  • Values a diverse and inclusive work environment

This is an hourly role. The expected pay range for this position will range from $17.69 - $36.73. Actual compensation may vary from posted base range and is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for short-term and long-term incentives and will be confirmed by the hiring team.

Compensation Range
$17.69 - $36.73

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

Client-provided location(s): Orange, CA, USA
Job ID: robinson-R30312
Employment Type: Other

This job is no longer available.

Search all jobs