Emergency Department Navigator - ECC Emergency Care

Emergency Department Navigator - ECC Emergency Care at Christus Health summary:

The Emergency Department Navigator coordinates patient-specific care plans to address frequent non-emergent emergency department visits, ensuring regulatory compliance and service coordination. This role involves patient assessments, linkage to primary care and social support services, and follow-up within 24 hours post-discharge to promote continuity of care. The position requires adaptation to diverse patient needs, participation in performance improvement initiatives, and adherence to confidentiality and regulatory standards.

Description

Summary:

The Emergency Department Navigator identifies clinical needs and develops patient-specific care plans in accordance with the regulatory requirements and assists in preparation for regulatory body surveys. Assist in or direct policy on the unit utilizing evidence-based practice. Participates in Department council and Program Performance Improvement initiatives. Attends relevant meetings and communicates information to program members, implements new departmental policies and procedures. Other duties as assigned.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Identifies and visits patients who have frequently used the emergency department for non-emergent episodes.
• Obtains reliable patient demographics and contact information from patients in the emergency department.
• Conducts interviews with patients to begin an assessment of the barriers and circumstances that led the patient to the emergency department.
• Addresses and closes the gaps in service coordination.
• Provides patient with information and linkage with a primary care provider if the patient is without a provider.
• Provides patients with information and linkages to health and social support services and direct referrals to the Community-based Community Health Worker for continued follow-up and assistance in the community.
• Contacts patient and referral sources within 24 hours after discharge from the emergency department to assure service coordination and continuity of care.
• Educates patients and families about medical homes and the proper use of the emergency department.
• Demonstrates competence to perform assigned responsibilities is a manner that meets the population-specific and developmental needs of the members served by the department.
• Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, and age-specific and other developmental needs of each member served.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Job Requirements:

Education/Skills

• High School Diploma or equivalent required

Experience

• 1 - 3 years of related experience preferred

Licenses, Registrations, or Certifications

• BLS preferred

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time

Keywords:

emergency department navigator, patient care coordination, care plan development, emergency care, health service linkage, regulatory compliance, patient follow-up, clinical needs assessment, performance improvement, community health referrals