Traceability Systems Lead


Traceability Systems Lead is responsible for implementing, maintaining, and optimizing Chick-fil-A's product traceability system, utilizing GS1 standards. This role will seek to increase Chick-fil-A's ability to monitor and deliver safe product to our restaurants. This role will interact primarily with the Supply Chain Supplier Quality and Safety (SQS) and Inventory teams.


  • Implement and continuously improve the Chick-fil-A product traceability system including business processes, reporting capabilities, recall tracking, and integrations
  • Develop business use cases and software requirements for improvements to the traceability system. Manage system enhancement priorities. Conduct and coordinate user acceptance testing (UAT). Coordinate changes with system stakeholders.
  • Serve as Chick-fil-A's GS1 expert
  • Manage third-party software vendor relationships
  • Lead development of long-term traceability data quality program
  • Serve as traceability program liaison with Chick-fil-A's supplier and distributor community
  • Serve as traceability system trainer and advocate where needed
  • Collaborate cross-functionally with teams including Supply Chain, IT, Enterprise Analytics, and Corporate Communications

Minimum Qualifications

  • 8+ years of relevant Supply Chain experience
  • Bachelor's degree in Supply Chain Management, Industrial Engineering, or Business Administration, with a specialization in Information Systems
  • Process thinker who understands inputs, processes, and outputs
  • Excellent communication skills to influence and lead work
  • Demonstrated ability to quickly understand new concepts
  • Relationship builder with a highly collaborative style, who can develop and maintain relationships throughout all levels of an organization
  • Advanced Excel skills
  • Strong emotional intelligence who can read situations and respond appropriately

Preferred Qualifications

  • Prior project experience implementing or utilizing GS1 US standards including inventory management, master data management, and barcoding
  • Prior project management experience
  • Experience with data visualization tools
  • Experience with the software development lifecycle

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelors Degree


Supply Chain Management, Industrial Engineering, or Business Administration, with a specialization in Information Systems

Minimum GPA (4.0 Scale)


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